Customer Engagement Senior Client Lead - Toronto, Canada - dunnhumby

Description

We are looking

for a talented Customer Engagement Senior Client Lead You will work closely with Client CRM and Marketing area to understand the needs of assigned client(s), identify solutions, present recommendations and develop the Customer Engagement workplan. Deliver on the Customer Engagement workplan for assigned client(s), developing and managing key stakeholder relationships. Using data to identify opportunities, drive powerful customer experiences and develop impactful communication plans. Lead the personalisation strategy alongside client's CRM area. Support up-sell and on-sell for Customer Engagement work within assigned client(s).

What We Expect From You

Experience in CRM planning and execution desired

Ability to manage multiple projects

Support with putting strategy into action with clearly defined recommendations both internally and for the client

Support the improvement of personalized offers and lifecycle campaigns

Utilize customer analytical insights and dashboard to drive insightful recommendations to retailers around loyalty and personalization strategy

Analyze campaign results and recommend improvements - both operational and strategic

Experience in grocery or pharma retail desired

Bachelor's degree or equivalent in any subject

French advanced profiency strongly desired

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.