Territory Manager - Rocky View, Canada - Brandt

Description

Our Rockyview, AB Agriculture (John Deere) branch is looking for a proactive and customer-oriented Outbound Customer Support Adviser.

The primary responsibility of the Customer Support Adviser is to proactively reach out to customers, provide information on Brandt parts and services, and ensure a seamless service experience for existing and new customers within the Calgary and surrounding area.

Duties & Responsibilities

• Conduct outbound calls to existing and potential customer to offer information on Brandt parts, maintenance, and repair services
• Work cooperatively with management to meet budget goals and expand customer base
• Collaborate with service team to schedule appointments and allocate resources efficiently
• Plan, develop and communicate territory coverage to maximize sales potential
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs
• Maintain accurate records of customer interactions, orders, and service history in our CRM system
• Increase parts and service sales
• Implement yearly territory plan
• Other duties as assigned

#LI-onsite

• Extensive knowledge of the Agriculture, heavy duty and landscape industry
• Extensive knowledge of heavy equipment parts, operations and industry
• Results driven with focus on achieving sales targets
• Strong decision making skills
• Ability to manage time effectively
• Ability to build report and maintain positive relationships with customers
• Ability to travel within the territory and work flexible hours
• Valid Driver's License and clean drivers abstract

• 2 - 3 years previous sales experience in the agriculture heavy equipment industry (in a similar role is preferred)
• Extensive knowledge of the Agriculture, heavy duty and landscape industry
• Extensive knowledge of heavy equipment parts, operations and industry
• Results driven with focus on achieving sales targets
• Strong decision making skills
• Ability to manage time effectively
• Ability to build report and maintain positive relationships with customers
• Ability to travel within the territory and work flexible hours
• Valid Driver's License and clean drivers abstract