Bilingual Mortgage Retention Specialist Wfh/virtual - Quebec City, Canada - BMO Financial Group
Description
VIRTUAL6- HomeRes - QC - BMO XXXXX Quebec,X0X 0X0Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups.
Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.
- May provide training and coaching to junior associates as needed.
- Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer.
- Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.
- Escalates complex or unresolved customer situations to managers as required.
- Performs any required documentation to ensure customer's requests are accurately processed.
- Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
- Handles customer contacts in an informed, professional, and efficient manner.
- Integrates marketing promotions and programs into customer conversations, where appropriate.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
- Makes credit decisions / recommendations in accordance with sound creditgranting principles and in compliance with Bank Policy & Procedures.
- Uses authorized credit qualifications as needed to fulfill customer requests.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically between 3 years of relevant experience and postsecondary degree in related field of study desirable or an equivalent combination of education and experience.
- Knowledge of personal lending and home financing products.
- Knowledge of competitive marketplace and trends in product offerings.
- Knowledge of contact centre operational processes and policies.
- Knowledge of call centre technology, processes and metrics.
- Term Investment Qualified (as required).
- Specialized knowledge.
- Verbal & written communication skills
- Good.
- Organization skills
- Good.
- Collaboration & team skills
- Good.
- Analytical and problem solving skills
- Good.
Compensation & Benefits:
$35, $50,900.00
The base salary represents BMO Financial Group's hiring range for this position.
Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.
Salaries for part-time roles will be pro-rated based on number of hours regularly worked.
Base salary is one component of BMO Financial Group's total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards.
To view more details of our benefits, please visit:
Total Rewards.
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.
We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.
We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.
From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
More jobs from BMO Financial Group
-
Bilingual (French and English) Virtual Call Center
Quebec City, Canada - 2 weeks ago
-
Mortgage Specialist
Gatineau, Canada - 2 weeks ago
-
Personal Banking Associate
Toronto, Canada - 1 week ago
-
Mortgage Specialist
Ottawa, Canada - 1 week ago
-
Associate Director Governance Initiatives
Toronto, Canada - 5 days ago
-
Administrative Assistant
Sherbrooke, Canada - 5 days ago