Contact Centre Supervisor - Toronto, Canada - IDP Education (Canada)
IDP Education (Canada)
Toronto, Canada
Verified Company
2 days ago
Description
Education:
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 year to less than 2 years
Tasks:
- Perform same duties as workers supervised
- Recruit and hire staff
- Coordinate, assign and review work
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Establish work schedules and procedures and coordinate activities with other work units or departments
- Identify training needs and train workers in job duties and company policies
- Requisition materials and supplies
- Resolve workrelated problems and prepare and submit progress and other reports
- Organize and maintain inventory
Supervision:
- 34 people
Computer and technology knowledge:
- MS Office
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Overtime required
- Tight deadlines
Personal suitability:
- Accurate
- Client focus
- Dependability
- Excellent oral communication
- Excellent written communication
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
