Process Improvement Analyst/pm - Toronto, Canada - TVO Ontario Educational Comms. Authority

TVO Ontario Educational Comms. Authority

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Process Improvement Analyst/PM

Division:
Finance & Corporate Services

Department:

PMO

Reports To:
Director,
PMO

Location:
Toronto, Yonge & Eglinton (Hybrid - 3 days in office)

TVO Media Education Group ) is a social impact organization at the intersection of digital learning, journalism, and immersive storytelling. As creators of award-winning content, we are on a journey to build a more informed, knowledgeable, and educated Ontario.

We are unapologetic about our purpose — everything we do is about inspiring learning that changes lives and enriches communities.

That is our why.

A Culture of Inclusion and Belonging
At TVO we welcome the unique contributions that you can bring.

We foster an environment where everyone is heard, feels valued and has an equal opportunity to reach their full potential.

We are committed to learning, and we learn better together with a diverse team of employees that are respected, valued, and encouraged to bring their authentic selves to work every day.

With this goal in mind, at TVO we celebrate individual differences, knowledge, self-expression, and talent. At TVO, we recognize the importance of using anti-oppression practices, both within our organization and in our content.

Who We Are
As part of an ambitious new strategic vision, is transforming itself and the digital learning and media landscapes.

We know we are a better organization when we honour our commitments, when we thrive with diverse voices, when we value bold thinking, and embrace change.

We understand and celebrate that we are better together.

We are proud to be named a Greater Toronto Top Employer of 2023, recognized for our work-life balance, mental health supports, company culture and flexibility.

This is a testament to the impactful work we do for Ontarians everyday.

It is also a reflection of how quickly we have responded to employee feedback about how, when and where they want to work.

The Opportunity
Do you have exceptional people skills with the ability to help individuals through change? Do you have a keen sense of ability to review current state processes and make recommendations to enhance productivity? Are you a great communicator and have the EQ to work with multiple stakeholders cross functionally and engage people to deliver their best work?

How you will make an impact

Collaborate with internal teams and leadership to evaluate areas and/or activities for process improvement and potential scope expansion
Document current state processes using a variety of techniques
Create and assist in creating Business Cases
Lead, root cause analysis, corrective, and preventive actions
Elicit and document business (including compliance, regulatory & revenue), stakeholder, solution, functional, nonfunctional and transition requirements
Gather process metrics and project manage the analysis phase of the project
Design future state processes to meet requirements, address gaps in the current state, exploit opportunities for improvement and efficiencies (including time & cost reduction)
Work with development team on turning the future state process documentation into technical specifications
Act as liaison between users and development team throughout the development lifecycle (validate requirements, elaborate on requirements, demonstrate new technology to users, etc.)
Ability to conduct training & information sessions, communicate at a level appropriate to the audience, make oral and written reports and presentations
Ensure sufficient information is available to support internal training needs or external audit requirements, including documentation of current and historical process, policy and procedure implementations or changes
Work with process owners in assessing, tracking and reporting the benefits of all improvement projects
Develop test plans, execute tests and lead users through UAT
Develop and deliver training to endusers
Provide postimplementation support to endusers
Project manage the testing and training phases of the project

What you will bring to TVO

Bachelor's degree, preferably in Business/Business Administration, Organizational Leadership, Computer Science, or equivalent
Experience in Finance Department process improvements is an asset
Microsoft Dynamics 365 ERP knowledge/familiarity
Demonstrated ability to successfully manage projects of varying sizes and complexities with multiple stakeholders
Strong familiarity and experience with UML modelling techniques
Familiarity and experience with business use cases
Familiarity and experience working within the RUP or similar business process analysis frameworks
Familiarity with Project Management software, i.e. MS Project or similar
Familiarity with the software development lifecycle (Agile and Waterfall)
Ability to successfully network and build relationships with internal clients, influence and obtain necessary input i