Customer Education Manager hybrid - Vancouver, Canada - ScalePad

ScalePad

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're Hiring

We're looking for brilliant thinkers to join our #Rocketeers.

If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal.

However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity.

More on that here.

Your mission should you choose to accept it.

Responsibilities.

Develop highquality educational content, including elearning courses & certifications, customized inapp tours & checklists, customerfacing workshops, user guides, tutorials, video tutorials, and knowledge base articles that cater to various learning styles and proficiency levels.
Plan and execute a structured customer education program that aligns with product updates, releases, and user needs. Manage the scheduling, logistics, and delivery of educational content through different mediums to facilitate effective learning.
Leverage learning management systems (LMS), online training tools, and other relevant technologies to deploy, manage, and track the effectiveness of educational content and user engagement.
Provide support and resources to product support & adoption teams, ensuring they are equipped with the necessary knowledge to assist users effectively.
Establish key metrics to measure the success and impact of the customer education program.
Collect and analyze user feedback, learning metrics, and performance data to continuously improve educational content and strategies. Use insights to identify areas for enhancement and optimize the learning journey.
Foster a community of learning through forums, discussion groups, and other interactive platforms.

Qualifications.

Bachelor's degree or equivalent experience in Education, Instructional Design, Communications, or a related field.
Strong understanding of SaaS products, and nicetohave familiarity with the Managed Service Provider (MSP) industry.
Proven experience in digital education, instructional design, or elearning development, preferably in the SaaS or technology industry.
Excellent communication, presentation, and interpersonal skills, with the ability to convey complex technical concepts in a clear and understandable manner.
Collaborative and teamoriented, with a passion for creating a positive and impactful learning experience.
Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
Analytical mindset with the ability to leverage data and metrics to make informed decisions and improve educational programs.
Innovative mindset, constantly seeking ways to improve and optimize educational content and delivery methods.
Proficiency in using learning management systems (LMS), content creation tools, and multimedia software.
Passion for learning and staying updated with the latest trends in education and technology.

Perks, Perks, Perks.

Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
Training and professional development budget provided to help advance your career and skills (available every year to every employee)
Worldclass offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
Brand new, topoftheline hardware, and equipment providing an ideal working environment either at home or in the office
A top of the line benefits package
Monthly stipend to assist with creating the best hybrid work experience.
Employee Stock Options provided to all eligible employees

Work-life balance.

We love our #Rocketeers We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance.

Our teams work on a hybrid model.

This may mean working in one of our hub offices a few set days a week with your team or working remotely, whichever is deemed most beneficial for the success of the employee and specified role.

Our goal is to provide the best work-life balance, whether that is in the office or at home.

Even while working remotely our teams are dedicated to staying connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.

Dream jobs don't knock on your door every day.

ScalePad is not your typical software company.

When we hire you, we aren't just offering you a job, but rather we are committing to investing in both you and your long-term career.

You'll help shape how this modern SaaS company operates and make a genuine impact on t