Bilingual Customer Service Representative - Vaughan, Canada - Beyond Bilingual Inc.

Description

Bilingual Customer Service Representative
Full Time, Permanent

Location: (100% on-site - Hybrid – 2 days in office after training) – Vaughan
Hours: Mon-Fri – 8am-5pm - (40 hours/wk.)
Salary: Up to $53K

Company: Our client is a leader in their industry. Due to continued growth, they are looking to add a talented Bilingual Customer Service Representative to their team of professionals.

Perks:

Company-paid benefit plan (after 3 months)
Dental plan
Vision plan
Paramedical
STD
LTD
Pension
Product Discounts
Casual dress code policy
Excellent training
Family working atmosphere

Job Summary:
You will be responsible for providing excellent customer service to both internal and external customers in accordance with targeted objectives.

Duties:

accurate and timely order and credit note entry.
invoices and bills of lading for outgoing shipments.
high priority orders to ensure timely and complete delivery.
as a co-coordinator between sales and logistics, as well as other depts. as needed (credit, production, planning, etc.)
with buyers and Key Account Manager to arrange that backorders are created when necessary.
short shipment fines as necessary for the credit department.
process large amounts of data when necessary.
assistance to assigned retail sales reps in a timely manner.
with courier companies to ensure that purchase orders are delivered on time.
and maintain strong positive relationships and rapport with all key customers.
and adhere to customer call cycle for all assigned accounts to obtain orders.
track customer performance, relative to volume and assortment and provide regular feed- back on issues and opportunities.
to customer inquiries and requests.

Qualifications:

Bilingual - English/French – Spoken and Written.
School graduate.
years of call centre customer service experience dealing with products.
Management experience.
experience.
MS Office ability.