Clerk Iii - Vancouver, Canada - The City of Vancouver

The City of Vancouver

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:37187

Company

Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation.

Vancouver consistently ranks as one of the world's most liveable cities and is working towards being the greenest city in the world.

Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

The Revenue Services Clerk III provides professional customer service and performs moderately complex clerical and basic accounting tasks that ensure the timely, accurate and efficient billing and processing of the City's main revenue streams including but not limited to: property taxes, utilities, bylaws as well as licences, permits, rentals and trade receivables.

Main Duties and Responsibilities

The RS Clerk Ill perform a variety of moderately complex clerical and basic accounting tasks in the following processes:
Customer Service & Remittance Processing
Team lead, supports and coaches nine (9) Office Support Clerk IIIs
Performs reconciliation of invoices for payment
Has good knowledgeable of 11 business types (tax, utilities, bylaw fines, alarm permits, vacancy tax, residential parking permits, business license, commercial decals, dog licenses, rent and accounts receivable) to support customer inquiries and payment processing taken in RS
Imports large payment files from financial institutions into City's financial system, investigates and corrects misapplied payments. Exports payment information from financial system into SAP.
Processes customer inquiries, issues and complaints (in person, by phone or in writing) and escalations. Provides information on account balances, transactions, payment methods and options. Provides information on relevant legislation, bylaws, programs (i.e. Home Owner Grant, Property tax deferment, Vacancy tax). Investigates payment and correspondence issues and escalates complex issues to supervisor.
Processes refund and adjustment requests and compiles supporting documentation.
Compiles, researches, and performs simple analysis of account transactions.
Performs simple GL account reconciliations for receivables and revenue accounts in accordance with established divisional guidelines policies and procedures.
Prepares supporting documentation and process account adjustments in various systems including Tempest and Amanda.
Prepares and maintains a large volume of records and files, both manual and electronic; review, analyze and prepare statistical reports from data requiring an understanding of problems and terminology involved; devises forms, sets up moderately complex statistical tables and assists in the preparation of routine reports.
Assists with recording, compiling of department operational metrics and statistics.
Provides support to Office Support Clerk IIIs (CSRs) for escalated customer issues.
Performs any of RS Customer Service Representative duties
Other duties/ responsibilities as assigned

Minimum Position Requirements

Education and Experience:

Completion of Grade 12, preferably including or supplemented by post-secondary accounting/business courses and considerable experience as an Office Support Clerk Ill, or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:

Working knowledge of financial systems.
Working knowledge of office procedures, practices and equipment.
Strong mathematical problem solving skills Strong communication skills both oral and written.
Good business writing skills.
Excellent interpersonal skills to deal effectively with external and internal customers. Able to listen effectively and empathize with customers coupled with strong problem solving skills. Considerable experience with customer service.
Ability to understand financial information and interpret the same to customers.
Proficiency with computers and programs such as MS Office (Outlook, Excel, Word); high processing/data entry speed; minimum keyboarding skill of 40wpm.
Good attention to detail coupled with analytical ability.
Ability to handle a varied workload in a busy environment with frequent interruptions. Effective planning and organization skills to address multiple priorities and meet deadlines.
Demonstrated initiative and skills working in a team environment and ability to quickly adapt to change.

Business Unit/Department:
Finance, Risk & Supply Chain Management (1150)

Affiliation:
CUPE 15 Non Pks

Employment Type:
Temporary Full Time

**Position Start Date