Assistant Service Manager - Ottawa, Canada - Farm Boy Inc.
Description
Company Description
At Farm Boy, it is our mission to create a fun, fresh experience for all Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.
Job Description:
This position is responsible for assisting the Service Department Manager in the achievement of company, store and department goals as communicated by the Store Manager and Department Manager.
Major Responsibilities:
- Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
- Assist in the development of the team by supporting the training, coaching and recognition while maintaining a high level of confidentiality and trust.
- Effectively communicate product information (codes) and corporate policies and procedures to the service team.
- Safeguard Farm Boy's financial information through document maintenance and retention and preserve the integrity of individual frontend staff (e.g. oversee refunds, cashiers' over/short reports, audit floats).
- Floor support and supervision, including serving customers on cash, cart retrieval, overrides, breaks and general department cleanliness.
- Support office management (e.g. completing inventory, orders, scheduling, payroll).
- May be requested to undertake other related duties on a periodic basis.
Qualifications:
- Typically requires completion of a postsecondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
- Successful completion of Smart Serve or a willingness to complete within 6 months.
- Excellent organizational, interpersonal, mathematical and analytical skills.
- Clear and effective communication style, both written and oral.
- Good judgment and decisionmaking abilities while communicating with customers and Farm Boy team members.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fastpaced environment while maintaining priorities and a high level of performance.
- Must be able to work a flexible schedule, including nights, weekends and holidays as required.
- Fluency in English and French shall be considered an asset.
Work & Sensory Environment:
- Providing service to several people or departments, working under many simultaneous deadlines.
- Required to stand and walk for long periods of time during shift.
- Required to lift, carry or handle heavy objects.
FBOTT
**Accommodation is available upon request for applicants and employees with disabilities.
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