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Quality Assurance Analyst - Canada - Granicus, Inc.
Description
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together.
We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place.
With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
This Quality Assurance Analyst role lives within the customer engagement arm of the Granicus' Digital Services Implementation Team and is a key member of the Implementation Services (IS) team.
This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management.
As a Quality Assurance Analyst , you will contribute to the overall quality of multiple customer solutions for AMANDA.
You will have responsibilities related to the entire testing lifecycle, including hands-on testing, defect analysis, status reporting, and generating metrics.
Experience with quality testing (across devices, browsers, and various operating software) is required, and experience with Agile Implementations highly desirable.
Granicus releases new features and functionality frequently and the QA team is on the cutting edge of everything we do.
Draft quality assurance policies and procedures.Interpret and implement quality assurance standards and procedures.
Evaluate adequacy of quality assurance standards.
Devise sampling procedures and directions for recording and reporting quality data.
Review the implementation and efficiency of quality and inspection systems.
Perform data analysis, system testing, as well as compiling and providing auditable documentation of results.
Investigate customer complaints and non-conformance issues.
Assists in driving defect detection, prioritization and resolution for data and solutions through sprint planning, daily standups, and postmortems
Prepare reports to communicate outcomes of quality activities.
Identify training needs and organize training interventions to meet quality standards.
Coordinate and support testing and/or audits conducted by external providers and/or customers.
Monitor risk management activities.
Assure ongoing compliance with quality and industry regulatory requirements.
Ensure quality criteria is met for all types of test coverage before release.
Excellent communication skills - must be able to listen, comprehend, and create test plans based on requirements from the end user to ensure the need or problem to be solved is fulfilled
Must be able to communicate in a manner that is understood by all levels of staff, including technical and non-technical end users
Responsible forGranicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) ofGranicus information assets in accordance with the company'sinformation security program.
Details regarding the requirements for a Secret-level security clearance can be found on this website:Bachelor's degree in Computer Science/Information Technology or related field, or 5+ years ofsoftware test related experience/knowledge.
~5+ years of software testing experience in a professional software development environment.
~5+ years' experience in a web-based testing environment.
~3+ years' knowledge of SQL databases, and post SQL.
~2-5 years of experience with Python and Reach JS.
~ Experience with testing and developing test scripts.
~ Experience to exploratory testing techniques and risk-based testing.
~ Are bilingual (English and French) – preferred.
Ruby, Java, JavaScript, XML.
Formatting experience with HTML, CSS.
Familiarity working within an agile software development process (XP).
Experience with browser compatibility testing.
Experience testing web services.
At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally.
All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status about public assistance, familial status, military or veteran status or any other status protected by applicable law .
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