Appraiser - Intact Service Centre - Calgary, Canada - Intact Financial Corporation

Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

As an Appraiser at our Intact Service Centre , you will be responsible for assessing vehicle damage and meeting service standards when settling claims and investigating losses. This is a technical Auto Damage appraisal position which is responsible for evaluating mechanical and/or physical damage to vehicles, monitoring repair shop quality while delivering legendary customer service.

This is a full-time permanent role working out of our Calgary Service Centre located at Ave NE Bay 7.

What you'll do here:

Prepare damage repair estimates to Regular Auto of all makes and models through direct and in-person contact with insureds, claimants, and service providers using manual and automated appraisal systems

When applicable, prepare total loss evaluations and facilitate salvage disposal

Within established authority, assess reparability and produce a damage appraisal in order to negotiate settlements with vendors and or insureds

Compose summary reports on claims transactions and settlements and, if necessary, formulate recommendations for further action

Conduct quality re-inspections to ensure satisfactory completion of repairs

Maintain effective communication channels with all claims departments

Establish and maintain productive business relationships with customers, repair facilities and other service providers

Maintain current knowledge of insurance products as well as appraisal and investigation techniques and services

Opportunity to support with other appraisal tasks outside of the Service Centre

What you bring to the table:

Knowledge of estimating software (Audatex and/or Mitchell)

Knowledge of automobile construction and repair procedures

Able to provide a valid drivers license and 5-year clear drivers abstract

Automotive Technical Certification preferred

Autobody repair experience or an equivalent combination of post-secondary education in a related industry is considered an asset

Legendary customer service skills with an ability to build positive working relationships

Strong analytical skills to define problems, collect data, establish facts and draw valid conclusions

Effective verbal communication skills with experience in interviewing and dealing with insureds combined with exceptional written communication skills to draft claims reports

Computer literate and capable of navigating through multiple systems

Flexibility to work on site, full time, on a rotating schedule between the hours of 7:00am - 7:00pm, Monday – Friday and 9:00am - 5:00pm on Saturday

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.