Apprentice Service Technician - Mississauga, Canada - Subaru of Mississauga

Description

We require a
1st or 2nd Year +
Automotive Apprentice Service Technician for our busy shop.

• We are operate a very fun, friendly, safe and environmentally sensitive technical area.
• We offer F
  lat Rate or Hourly Wage + Monthly Bonus + Training Incentive + Customer Satisfaction Bonus,

-
Full benefits( including dental, eyewear and safety boots.) and RRSP matching.

• You bring a great work ethic, attention to detail, are outwardly friendly and a passion for customer service.
• Work Week
• 5 Days including Saturday

- one day off during the week (by mutual agreement)

• The Apprentice Technician is responsible for the actual service and/or repair of vehicles assigned to him or her by service management or its designated representative(s).
  Are responsible for moving service customer vehicles so as to ensure smooth and efficient traffic flow through the facility and increase customer convenience, and maintaining an orderly service parking area Provide a high level of customer satisfaction and represent the dealership in a professional manner.
  Drive company vehicles for the purpose of snow plowing, salting, parts and customer pickup and delivery. Provide a shuttle service for customers on an as needed basis
  Drive and maintain the company vehicles in a safe and operable condition.

SPECIFIC RESPONSIBILITIES

• Properly complete the service and/or repairs for which the technician is trained as assigned by management or its designated representative(s).
  Make a genuine effort to recommend the maintenance services due on every service customer vehicle according to the services offered. Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
  Provide accurate estimates for all services or repairs recommended. Produce quality work that evidences pride of workmanship.
  Offer logical diagnostic services or repair. Make every effort to achieve the production objectives set by management.
  Meet or exceed sales objectives set by management. Assure proper repair order flow to satisfy manufacturer/dealership/customer requirements.
  Complete all work according to the applicable safety requirements, environmental initiative's and published procedures. Participate in and utilize, to the best of one's abilities, technical training as assigned by management
  Ensure that all vehicles in the service parking lot are kept locked. Remain in the Tech Parts Counter area unless performing a task specified in this job description.

CUSTOMER RELATIONS
Clarify and understand fully the customers' reason or reasons for bringing their vehicle to the service department. Recommend the proper repairs and/or services responsible to customers' perceived needs.
Ensure that customer vehicles are returned as clean as they were prior to being serviced. Provide a high level of customer satisfaction and represent the dealership in a professional manner.
Inspect for and record on the repair order any vehicle damage present when the vehicle is taken in for service. Install disposable seat covers, steering wheel covers, floor mats, and ID tags in all vehicles taken in for service.
Inspect each vehicle for lot damage that may have been done during the vehicle's stay in the service department. Report any damage to management immediately. Prior to returning a completed vehicle to a customer, remove the seat covers, steering wheel covers and floor mats installed when the vehicle was taken in for service.
Inspect the vehicle for grease spots or any other stains or debris that the service department may have left and clean them up immediately using the material and techniques specified by management. When delivering completed vehicles to their owners, thank them in a friendly and courteous manner and let them know that we appreciate their business.
Treat customers in accordance with dealership policies.

FACILITY / HOUSEKEEPING
Maintain the workspace assigned in an organized and clean manner. With or without supervision, perform general housekeeping tasks to keep the dealership safe, clean and in good order.
Maintain an inventory of normal mechanic's tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools need to perform the work for which the technician is trained and not normally inventoried by the service department as "special tools." Operate the overhead doors in a safe manner as needed to assist customers or service employees and to maintain the best possible shop working environment.
Use prescribed Personal Protective Equipment at all times. Properly use the special tools and equipment provided by the service department.
Assist in moving disabled vehicles in or around the service department.

MISCELLANEOUS **Maintain a valid local area driver's license and immediately infor