Customer Service Specialist - Abbotsford, Canada - Valley Driving School

Valley Driving School
Valley Driving School
Verified Company
Abbotsford, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Are you a helpful, friendly and outgoing individual?

Then joining our team may be the perfect career choice for you


The Customer Service Specialist plays a vital role in promoting our core values by providing excellent customer service through phone & LiveChat conversations in our local call centre.

Based out of our location in Abbotsford, the Customer Service Specialist will work alongside the Marketing & Education Departments to provide exceptional customer support and service.


Valley Driving School offers a dynamic work environment where you will be able to expand your knowledge and career advancement is available.


Our benefits plan is extensive and includes:

  • Dental
  • Vision care
  • Extended health
  • Loyalty pay
  • Stock options
  • Sponsored training opportunities

To be successful in this position, you will:

  • Connect with potential and existing clients over the phone and through our LiveChat system at our local call centre by helping them with the most appropriate services based on individual needs
  • Excel with multitasking, prioritizing tasks, and problemsolving
  • Manage your schedule and those of your team members and instructors
  • Collaborate with others to achieve goals in a fastpaced environment

Position Requirements:


  • Minimum typing speed of 40 words per minute
  • Clean criminal record and driver's abstract
  • Valid Class 5 or Class 7 drivers' licence
  • Attention to detail
  • Innovative problemsolving skills
  • Retail/sales management or previous call centre experience is an asset
Leverage your unique talent by submitting your resume


Job Types:
Full-time, Permanent


Salary:
$18.00-$22.00 per hour


Benefits:


  • Casual dress
  • Company events
  • Dental
care

  • Employee stock purchase plan
  • Extended health
care

  • Flexible schedule
  • Onsite parking
  • Tuition reimbursement
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Experience:


  • Call Center or LiveChat: 1 year (preferred)
  • Customer service: 1 year (preferred)

Licence/Certification:
- class 5 or 7 licence (required)


Work Location:
In person
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