Team Leader, Claims Customer Service - Cambridge

Only for registered members Cambridge, Canada

3 weeks ago

Default job background
$81,000 - $131,000 (CAD)

Job summary

Join Gore Mutual as a Team Leader, Claims Customer Service, where you'll oversee a dynamic group of 7-10 representatives and play a pivotal role in ensuring seamless service for Auto and Property claims.

Responsibilities

  • Track call metrics to ensure timely responses and resolutions
  • Analyze call volume trends to anticipate peak periods
  • Create personalized development plans supported by mentorship and skill-building opportunities

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