Contact Centre Rep Iv, L&h - Laval, Canada - TD Bank

TD Bank

Verified Company

Laval, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

418077BR

Call Center

Laval, QC

August 29, 2023

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.

You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD.

You'll help deliver a legendary experience to our business, our customers' lives and our communities.

Job Details

It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank.

Every day, you will:

Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them meet their financial needs now and in the future.
Deliver outstanding inbound and/or outbound advice and service and/or sales support to moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time.
Act as an advice process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
Implement advice and customer service procedures and approaches to complete work efficiently.
Work effectively as a team, use and learn from each other's knowledge and support your coworkers to resolve customer issues.

Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you'll be our voice at TD.

Every phone call you answer, every message you send is your chance to shine

Job Requirements

For this role, we specifically require:

College Diploma or Undergraduate Degree and 2 years of relevant experience.
In order to be considered for this position, you must have your
LLQP license
Location: Laval, QC Must reside in commuting distance as this is a Hybrid role

Your relevant skillset and knowledge will also get our attention

Show us that you:

Have strong communication skills to exchange ideas and customer information in a concise and logical way, handling sensitive customer information and resolving exceptions.
Possess computer & multitasking skills.
Thrive in a dynamic and timesensitive environment.
Have advanced knowledge of our business and understand the functions of our various business areas.
Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.

Language Requirements

Additional Information

Start Date:
November start date

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Paid Training: Mon-Fri 9:00-5:00 duration: 7-9 weeks
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Schedule: Mon to Fri 9am to 5pm/ Sat 10am to 6pm once/month or as per business needs

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.

In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth.

Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they're