Restaurant Supervisor - Coquitlam, Canada - Executive Plaza Hotel Coquitlam

Executive Plaza Hotel Coquitlam

Verified Company

Coquitlam, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

QUALIFICATIONS:

Strong knowledge and understanding of Restaurant Operations
Must have excellent interpersonal, communication (oral and written) and guest service skills
Team player and a selfstarter, able to work independently and effectively as required
Flexible with hours/days of work required.
Must have previous successful work experience with mínimal supervision.
35 years in management or supervisory position
Ability to assist Chef in menu design as well as daily and weekly specials
Good physical condition, as position can be physically demanding.
Experience in restaurant sales, marketing and merchandising.
Previous experience as a successful team leader is a must.
Ability to speak several languages would be an asset
Diploma or higher education in hospitality and/or food services would be an asset Experience in all aspects of customer service and people management
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
Ability to examine and reengineer front of house operations, form new policies, and develop and implement new strategies
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to respond quickly in a dynamic and changing environment
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Good training, coaching, and mentoring skills are essential
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
Able to effectively communicate both verbally and in writing
High level of proficiency with software packages including Microsoft Office and ability to learn Profitek and Visual 1

FUNCTION:

Responsible for the overall operation of the restaurant in the absence of the manager, lead trainer for the restaurant and primary role working with merchandising and marketing manager in enhancing revenues.

RESPONSIBILITIES:

Day to day management of the floor in the absence of the manager
Staff Training
Merchandising and marketing with the assistance of the marketing manager
Drive revenues
Guest Relations including but not limited to larger parties, repeat customers and inhouse guests
Ordering supplies
Maintaining a client data base
Maintain proper staffing levels and attain budgeted labor costs
Greeting guests
Ensuring all procedures are properly adhered to
Address all comments and/or complaints and insure service recovery as needed
Liaison between hotel departments
Monitor industry trends and make suggestions for change
All of the roles and responsibilities of a server