- This is an opportunity for hands-on engineers with eagerness to learn and passion for Linux and open-source technologies to work with some of the best people in the industry at Canonical.
- You will own and manage your cases from problem qualification to full resolution, ensuring that each case is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
- Providing remote technical support services via telephone, email or web applications
- Taking ownership & accountability under given SLA timelines with " Right Expectations" to user, & Fulfill commitments - customer First approach& commitment handling Customer issues through solutions found root cause analysis/ knowledge sharing/knowledge creating creating by Feedback Suggestion inclusive maintenance& future development *.The tasks included may also involve translating technical documents if needed.
Open-Source Technical Expert - Laval (administrative region) - beBeeKey
Job title: Associate Linux Support Engineer
Description
Linux Support Engineer
We are seeking a skilled Linux support engineer to join our team. As a member of our team, you will be responsible for providing top-notch technical support to customers using Ubuntu and open-source products.
Job Description:
Please note that we require background checks as part of this role.