Technical Account Manager, Cloud Customer - Toronto, Canada - Google

Google

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Minimum qualifications:

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
3 years of experience in a customerfacing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch/capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:

MBA or Master's degree in a Management, Technical, or Engineering field.
Experience collaborating with channel partners, systems integrators, and thirdparty developers to deliver impactful solutions.
Experience collaborating across business units internally and at large enterprises, and translating business requirements into technological solutions.
Excellent verbal, written communication, presentation, problemsolving, and management skills.

About the job:

Our Cloud Customer Experience organization in Google Cloud delivers product and implementation expertise to our customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products.

You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey.

You'll manage the successful delivery of Customer Experience engagements to drive customer adoption of Google Cloud services.

In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

You will also travel domestically and internationally approximately 25% of the time.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry.

Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities:

Accelerate customer adoption of Google Cloud by leading the implementation journey, and provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development, and oversee multiple work streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand a customer's business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Developers, and Site Reliability Developers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.