Guest Service Agent - London, Canada - Ivey Spencer Leadership Centre
Description
Description:
Our Guest Services team works to provide a positive guest experience from reservation to check-out. As a Guest Service Agent, your contribution helps ensure guests have an enjoyable and comfortable stay.
What will I be doing?
As a Guest Service Agent, you would be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
- Ensure a guest focused and accurate reservation, welcome, checkin and checkout process using property computer systems and following standard operating procedures.
- Answer guest inquiries about hotel services, facilities, hours of operation, and the local area in a timely manner.
- Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and post charges to guest rooms and house accounts using the computer.
- Respond to special guest requests in a timely, friendly and efficient manner.
- Handle guests concerns with tact, and seek assistance as needed.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.
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