Manager, Network Services - London, Canada - City of London

City of London

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary of Duties:

Work Performed:

Provide leadership in the coordination and delivery of (programs, initiatives, policies, projects, planning) that contribute to the implementation of strategic initiatives for the Information Technology Services to meet the Council's Strategic Plan.
Manage a team of union and nonunion, management, and contracted resources including hiring, coaching, administration, training and setting performance objectives for reporting employees. Respond to sensitive and confidential human resource issues as required.
Ensure that the network is monitored for quality of service, connectivity and security using various tools and technologies while providing 24/7 on call support for resolution of problems.
Ensure the delivery and sustainability of the network through the complete lifecycle of planning, research, architectural reviews, rightsizing and scalability of systems and services, training and support, configuration and deployment of all networking equipment, installation, documentation, monitoring, and preventative maintenance.
Work with staff across divisions to support inquiries, joint project work, communication on planned maintenance, and sharing of industry knowledge.
Assist with the analysis, design, installation, and maintenance of network and telecommunication systems including utilization and performance monitoring. Recommend and oversee the execution of corrective and enhancing continuous improvement actions.
Provide leadership in the execution and delivery of projects, services, and programs for IT client services supporting:
Telecom services including but not limited to Voice Over Internet Protocol (VOIP), analogue phone line services to support security alarms and various non-data requirements, SIP trunking, e911 services, desktop and mobile VOIP phones, and soft phone clients.
Network services including but not limited to core, branch office and cloudbased firewalls; uninterruptible power supplies; wired, wireless, and RF hardware; VPN software; and cloud networking solutions.
With a comprehensive understanding of applicable business processes, identify projects and participate in business case development and project management where technology will enhance efficiency and effectiveness in service delivery.
Coordinate and supervise vendor management including procurement, project management, service level agreements, documentation, and risk management.
Identify and recommend internal controls in the form of policies, procedures, practices in relation to the general and specific risks of the Corporation; ensure internal controls are implemented, monitored, and reported on specific to the Division.
Liaise with unions on issues that affect bargaining unit employees as required.
Fairly and consistently administer provisions of various collective agreements to promote resolution of grievances.
Provide representation at mediation and arbitration proceedings as required.
Build and support employee commitment to a high level of performance in all areas of customer service, employee safety and delivery of individual goals and objectives.
Engage in opportunities to work across Divisions and Service Areas in support of enterprisewide collaboration.
Identify, recommend, adapt, and implement innovative and effective work practices and procedures to improve service delivery and the business responsibilities of the team.
Recommend and develop processes and tools needed to increase efficiencies and continuous improvement opportunities to improve the effectiveness of services provided by Information Technology Services Division.
Implement strategies to track performance measures for Unit deliverables, using appropriate data collection and analytics.
Adhere to the Procurement of Goods and Services Policy; includes the responsibility of delegation of procurement initiation approval authority and delegation of approval authority for professional consulting services as per policy amounts.
Provide input to the development of the annual operation budget for the Information Technology Services Division.
Provide updates, information and recommendations to the Senior Manager, Information Security and Network on priorities with responsibility to operationalize identified goals and strategies.
Lead the development and delivery of an annual work area plan for the team with a focus on the alignment of goals, metrics, operations, and projects to Council's Strategic Plan.
Prepare reports and/or represent the Service Area at Standing Committees and Council meetings as required.
Prepare a response to inquiries from elected officials, media and the public as requested by the Manager, Director, or Deputy City Manager of the Service Area.
Represent the City of London and Service Area in legal proceedings as required.
Represent the Division on the various boards and committees of external organizations, associations, and government pa