Client Success Manager - Kitchener, Canada - Reis Informatica Inc.

Reis Informatica Inc.

Verified Company

Kitchener, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Client Success Manager - IT

Junior to Intermediate level

Why should you consider joining Reis Informatica?
-
You want to work at a company that is helping clients with impactful, relevant technology. Reis Informatica is a Security Focused Managed Service Provider. We serve our clients so they can focus on their business success. We handle everything to do with their IT needs. From network administration to infrastructure projects to Cyber Security Operations.
-
You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Reis Informatica. They are experienced, knowledgeable, approachable, and consistently working hard to drive success for the company and the team of people who make it happen.
-
You want regular opportunities for learning and growth. With ongoing feedback from leadership, you'll find that Reis Informatica encourages you to be your very best. Our onboarding process is thorough and informative because we want to ensure you're prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career.

We are seeking a highly motivated and organized individual to join our Reis Informatica as a Junior Account Manager.

In this role, you will be responsible for developing and maintaining relationships with our clients, as well as identifying new business opportunities.

Responsibilities:

Build and maintain relationships with clients, ensuring their satisfaction with our services and products
Using our Client Success Strategy and vCIO process, help guide clients towards solving business problems with technology
Identify and evaluate new business opportunities, and participate in the sales process as needed
Work with the senior account management team to create and execute account plans
Respond to client inquiries in a timely and professional manner
Collaborate with other departments to resolve client issues and ensure client satisfaction
Keep up to date with industry trends and technology, and share this knowledge with clients and team members
Meet or exceed established sales and revenue targets

Requirements:

Bachelor's degree in a relevant field, such as Business Administration, Marketing, or IT
3+ years of experience in a customerfacing role, such as account management, customer service, or sales
Strong communication and interpersonal skills
Ability to build and maintain relationships with clients at all levels
Organized and detailoriented, with the ability to prioritize tasks and meet deadlines
Knowledge of the IT industry and technology trends is a plus
Ability to work independently and as part of a team
Must own a car you will be driving to client offices

About Reis Informatica

Reis Informatica is a Managed Services Provider that has been helping Kitchener-Waterloo Region, and Southwestern Ontario businesses manage their IT for over 15 years.

We specialize in translating technology into business sense.

We support our Canadian clients with our offices in Kitchener/Waterloo, Lisbon, Portugal, Malaysia, and Brazil for true Follow-The-Sun, 24/7 support.

We also have our own Cyber Security Division focused on keeping our clients safe on the internet.

Reis Informatica offers peace of mind from the board room to the server room so businesses can focus on what they do best.

We are a team of people with different strengths and backgrounds that work together to positively impact the lives of our clients, community, & each other.

Reis Informatica is an Equal Opportunity Employer and considers applicants for employment regardless of race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Job Types:
Full-time, Permanent

Benefits: