Application Support Analyst Intermediate - Montréal, Canada - Sii

Sii

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec collaborateurs, une présence internationale dans 20 pays, et un chiffre d'affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à forte valeur ajoutée à ses partenaires/clients dans les métiers de l'ingénierie et des technologies de l'information. SII Canada c'est surtout de l'agilité, de la technicité et des métiers passionnants qui génèrent expériences et opportunités de carrières._.

**MISSIONS**:

- Monitor job statuses and troubleshoot issues on a daily basis.
- Provide Level 2 and Level 3 support mainly, in addition to some Level 1 support (10 to 20% of the workload).
- Fulfill change management process and deploy code changes while working with development team.
- Provide quality assurance for new enhancements.
- Work with schedulers, schedule new jobs and enhance schedules (Autosys or Airflow).
- Perform infrastructure upgrades and patching.
- Handle user request management.
- Provide monitoring and support during maintenance and infrastructure weekends.
- Perform problem analysis on incidents, identify root cause and provide workarounds.
- Coordinate with teams in Bangalore, Paris, Canada, and the USA.
- Manage communication and expectations with business users.
- Ensure production environment is stable with mínimal impact on business.

**SKILLS AND QUALIFICATIONS**:
**Must have**:

- Ability to work with APIs and write programs to develop or call existing APIs.
- Ability to prioritize production issues based on business impact and urgency.
- Experience using scripting languages (PowerShell, Batch, Unix, etc.)
- Experience with relational databases.
- Knowledge in financial industry.

**Nice-to-have**:

- Experience with cloud.
- CI/CD experience.
- Interest in programming.
- FRM and/or ITIL Certification.

**LANGUAGE**: English required. Bilingualism preferred. Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Desired qualities
- Esprit de synthèse- Adaptabilité- Capacités d'analyse- Bon relationnel- Curiosité- Passion- Qualités rédactionnelles- Satisfaction client**Benefits**:

- Aide à la mobilité- Assurance collective familiale- Congés payés au-delà du minimum légal- Salle de jeux- Réduction salle de sport- Participation aux frais de transport- Primes de cooptation- Télétravail