Mobile Technology Support Specialist - Mississauga, Canada - Flynn

Flynn

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals.

The foundation of our award winning success is having the right people on our team.

We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants.

Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.

At Flynn, it's not just a job, it's a career

A Day In The Life
Providing tier 2 and 3 support for Helpdesk technicians with mobile device issues
Ensure that all support requests are appropriately logged, tracked, and monitored in the ticketing system based on troubleshooting efforts
Identify opportunities and trends for the creation and update of internal team procedural/process documentation in Confluence, and employee selfhelp articles in Zendesk to improve the efficiency of service request completion
Proactively maintaining and increasing the team's technical knowledge of mobile device support
Work alongside IT Helpdesk Manager to identify and recommend team learning opportunities
Draft and publish internal team and end user communication for end user impacting service alerts, changes, planned outage/maintenance, and procedures
Ensuring MDM policies are working as they should
Ensuring device model and software updates are tested with our policies and distribution
Perform regular audits of systems used to provide mobile technology support
Keeping MDM device inventory up to date and accurate
Perform inventory audits, cycle count, obtain quotes, create purchase orders, complete renewals, review inventory receipt, and record keeping for end user mobile devices and app purchases
Ensuring our Telus and Verizon accounts are maintained in good clean condition and are configured to allow easy billing to branches
Make recommendations for end user mobile technology hardware/software lineup and participate in budgeting
Interact with various vendors (i.e. MDM, Lookout) and wireless carriers
Strong ability in planning and executing projects to ensure they are completed in a timely manner and to the satisfaction of stakeholders
Identify, recommend, and implement opportunities to improve and automate processes, such as new features of systems used to provide mobile technology support, aimed at lowering support costs
Other duties as assigned by management
Must be available to work rotating schedules which include evenings, some weekends, and holidays
Some travel may be required
What We Are Seeking
Proven analytical and problemsolving abilities for end user mobile technology support
Administration of Mobile Device Management tools Microsoft Intune/Endpoint, AirWatch, Apple Business Manager, Samsung Knox, and Lookout for mobile device configuration and management.
Proficient with using Zendesk and Atlassian Jira service request and issue management
A selfstarter, a passion for IT, with exceptional customer service skills
Exceptional written, oral, and interpersonal skills
Willing to speak up and share ideas with the team
Willing to question the status quo
Be able to give and take criticism
Ability to work in a dynamic team environment and independently
Ability to manage and prioritize multiple tickets and tasks in a fastpaced environment
Demonstrate a consistent sense of urgency and followup on open issues to ensure a satisfactory and timely resolution is achieved as defined within the Service Level Agreement
Continuous improvement of methods and best practices for delivering outstanding service
Ensure the ongoing protection and integrity of the IT systems and end points using best practices and tools to identify and remediate vulnerabilities
What We Offer
Funded training and development programs
Very wellequipped onsite gym
Dental and supplemental medical plan
RRSP contributions
Excellent on site, subsidized cafeteria