Client Services Coordinator - Vaughan, Canada - RYCOM

RYCOM

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

RYCOM is a trusted leader in Smart Tech solutions for public and private sector real estate, properties, and portfolios for over 20 years. The
RYCOM team develops, delivers, and supports the innovative strategy and the integrated layers of technology required to create Smart Buildings today that meet the demands of the future. By staying at the forefront of technology solutions, utilizing best-in-class support models, and delivering quality services with the highest level of care and support,
RYCOM simplifies technology for clients so they can focus on their core business while achieving operational, environmental, and measurable results.

Reasons to Join RYCOM

A team driven by passion and a culture where people make a difference because we believe that every voice counts
An entrepreneurial environment
Opportunity to learn different parts of the business
Employee Health and Wellness Program including nutritional counselling, and onsite gym (Vaughan office)
Team fundraisers and events
Comprehensive benefits program
RRSP matching
Employee training
Compensation based on experience
3 weeks of paid vacation to start

OPPORTUNITY

RYCOM CORPORATION is seeking a Client Services Project Coordinator to be responsible for coordinating a variety of Telecom related projects and activities for customer related installations and requests.

RESPONSIBILITIES

Tracking progress of client projects
Acting as a liaise between contractors and customers
Working internally with the RYCOM Professional Services group to coordinate, prioritize, and schedule client projects
Ensure timely and accurate response to customer requests
Responsible for providing current and accurate updates on all projects by leveraging the RYCOM systems and leveraging company procedures for maintaining records
Preparation and tracking of quotations and billing preparation
Liaise with internal Contract Management division for projects related to Telecom License Agreements
Ensure customers has a great service experience though engagement and provide appropriate follow up
Triage all incoming issues and perform first level support to resolve or assign as required
Participate in clients calls as the RYCOM representative for Telecommunications and coordination
Communicate with internal Customer Care team
Manage client issues/projects to ensure appropriate prioritization of support activities from project commencement to completion
Provide day to day operations support for RYCOM clients

REQUIREMENTS:

Minimum one year experience in any of the following areas: project coordination/ management, project planning and team leadership or call centre
Experience in telecommunication and/or cabling
Ability to work independently, but towards team goals
Ability to prioritize, multitask and work effectively under pressure to meet deadlines
Welldeveloped interpersonal skills
Build strong client relationships based on trust and respect
Provide exceptional customer service experience through strong written and verbal skills
Team player
Strong telecommunications and low voltage background
Other duties as required
Must be willing to work at the Vaughan office location