Telemonitoring Supervisor - Toronto, Canada - University Health Network

University Health Network

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Full-time

Department: Altum Health, Connected Care

Company Description:

_ Transforming lives and communities through excellence in care, discovery and learning._

The University Health Network, where _"above all else the needs of patients come first"_, encompasses
Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN.

The University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers.

UHN is a caring, creative place where amazing people are amazing the world.

The
UHN Telemonitor Service is a dynamic and rapidly expanding program in the healthcare technology sector and is an initiative created to respond to unit staffing requirements at UHN, based on patient acuity and replacement needs.

The program provides 24/7 remote monitoring of patients with the goal to improve safety outcomes and support nurses and other health care professionals in maintaining UHN's standard of care.

We have cultivated a culture of innovation and excellence. Our team is composed of dedicated staff who are passionate about making a meaningful impact in healthcare. Here, you will find an environment that encourages growth, embraces challenges, and celebrates achievements.

We value diversity and inclusivity, recognizing that a variety of perspectives and backgrounds are essential to driving innovation in healthcare.

Our commitment to professional development means that you'll have opportunities for continuous learning and skill enhancement.

We take pride in our role as pioneers in the healthcare technology space and are excited to welcome individuals who share our vision and enthusiasm for reshaping the future of healthcare.

Our mission is simple yet profound: to elevate the standard of patient care through cutting-edge innovation.

We believe that technology has the power to revolutionize healthcare delivery, and we are at the forefront of this transformation.

Union:
Non Union

Department:
UHN Connected Care

Site:
Toronto

Reports to:
Project Manager

Hours:37.5 hours per week; 12 Hour Shifts - Days, Evenings, Nights, and Weekends

Status:
Permanent Full-time, contingent on continued funding

***Working collaboratively with the Operations Manager, the Telemonitor Program Supervisor will coordinate and oversee all functions of the Telemonitor Program hub. The Supervisor will lead a team of unregulated healthcare providers by managing patient flow of the program, supporting efficient workflows and identifying opportunities for improvement with a solution focused lens.

This role requires an individual who is organized and professional, pays close attention to detail and can remain calm when multiple priorities are presented.

As the primary contact for the Telemonitor Program hub, they will liaise with both UHN units and external client hospital sites.

The Telemonitor Supervisor will report to the Operations Manager and provides 24 hour a day, 7 day a week coverage.

This role requires 12 hour shifts consisting of a combination of days, nights and weekends.

RESPONSIBILITIES

Coordinate and oversee day to day operations and patient flow in Telemonitor Program
Ensure that operations and daily workflow follow Standard Of Practice and Hospital Policy
Act as escalation point for Patient Observation Technicians after hours
Active involvement in Patient Observation Technician development by training staff on new and existing equipment and software
Establish and monitor performance metrics
Troubleshoot technical issues and escalate when needed
Address issues or conflicts that arise
Manage daily staffing of Telemonitor Program hub and ensure safe patient assignments
Provide direct patient monitoring, as needed
Administrative duties as assigned by Operations Manager including, but not limited to, data entry, scheduling, request approvals, payroll
Solution based approach to managing
Supervising unregulated healthcare provider

Qualifications:

Member of College of Nurses of Ontario, Registered Practical Nurse or healthcare provider background preferred
Experience in a supervisory/charge nurse/clinical lead role is a benefit but not required
Demonstrated leadership abilities
Demonstrated ability towards team building and collaboration
Effective organizational, interpersonal, and communication skills
Client service oriented
Proficient use of Microsoft 36
Highly adaptive to changing environments
Good aptitude for learning
Comfortable learning new technology
Ability to perform duties in a professional and courteous manner
Exercise initiative and good judgment with ability to multitask
Excellent decision making and problemsolving skills