Medical Receptionist - Lake Country, Canada - Evolve Allied Health

Evolve Allied Health

Verified Company

Lake Country, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Evolve Allied Health has an opportunity for a positive, driven and organized individual to join our quickly growing team as a full time medical receptionist.

We are a group of 35+ family physicians, working out of four locations in Lake Country and Kelowna; offering a combination of Family Practice, Women's Health, Mental Health and Walk-In services.

We have one position available at Turtle Bay Medical Clinic, our Lake Country location.

As a member of our medical support team, you will be working alongside our amazing team of Medical Office Assistants, Nurses and Physicians in providing the best patient experience possible.

As a Medical Receptionist, you will be the 'face' of our organization and will demonstrate a high level of patience and empathy for the needs of our patients.

Reporting to the Clinic Manager, the Medical Receptionist works collaboratively with all staff, and physicians in support of patient care.

The Medical Receptionist supports the clinic by performing a variety of clerical and administrative tasks.

Key responsibilities and aspects of the position may include, but are not limited to:

Greeting and acknowledging all patients and visitors in the medical home to determine the purpose of their visit
Check in patients for their appointments using the EMR to ensure good patient flow
Update patient demographics (name, address, contact info, family physician, PHN validation, etc.)
Answering incoming calls and processing patient inquiries accordingly, within scope of practice (book appointments, direct to appropriate staff members, when necessary, etc.), triage or action based on the nature of the call
Outgoing calls to patients and complete patient outreach when appropriate
Collect payment for private services and post within the EMR
Processing referrals and follow up verifying receipt of referral
Triage and/or completion of generally assigned tasks within the EMR
Maintain, protect, and comply with privacy and confidentiality for all patients, staff and physicians according to Patient Information to Privacy Act.
Awareness and adherence to Infection Prevention and Control policies and procedures
Other duties as assigned within scope of practice
Performs receptionist functions as required

Knowledge, Skills & Ability:

Ability to be flexible, adaptable and to thrive in the fastpaced, dynamic environment of Evolve Allied Health
Attention to detail and the ability to complete tasks accurately and efficiently
Selfmotivation with strong work ethic and critical thinking/problem solving skills
Excellent organizational and time management skills
Collaborative in a diverse team environment to support physicians and peers
Demonstrates a positive, friendly, professional attitude and demeanor
Exemplary communication skills (written & oral)
Strong computer typing skills (minimum 40 wpm)
Knowledge and experience with medical records management using an EMR
Proficiency in basic functions of Microsoft Office (Word, Excel, Outlook)
Understanding the importance of appropriate and accurate documentation
Strong conflict management skills, empathy, and trustworthiness
Knowledge of Health Information Privacy Regulations
Commitment to ongoing professional development

Qualifications:

Grade 12 or equivalent
One year experience working in a private primary care setting in a similar role
Current Criminal Record Check within last 6 months
Experience with Oscar EMR would be beneficial.

We offer competitive, experience-based pay and a flexible, fun work environment with opportunity for growth.

Group benefits plan with extended health coverage
5 paid personal days

Rate of Pay:
Industry leading, experience-based pay. To commensurate with qualifications and experience.

Salary:
$19.00-$22.00 per hour

Benefits: