- Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
- Support the Systems Specialist with respect to firewalls, servers and network issues
- Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
- Ensure quality standards are met, in line with corporate expectations
- Perform research to remain aware of technological changes and recommend areas for improvement
- Work on projects resulting from research or work on assigned projects
- Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
- Create ad hoc reports
- Manage risk
- Other duties as assigned
- Best practices, methods, trends and legislation in IT
- Network administration and Microsoft programs
- Project and risk management principles
- Minimum: college diploma in computer science and/or two years' relevant experience, or the equivalent
- Use computer programs to develop documents and access databases
- Write end-user instructions
- Apply project and risk management techniques
- Provide functional advice and guidance to employees
- Typical office environment with occasional travel
- Public service pension
- 100% employer-paid annual sick leave, health and dental premiums, and life, accidental death, and short- and long-term disability insurance
- $400 Wellness Allowance (e.g., gym membership)
- $1,500 for mental health services on top of regular $1,500 paramedical coverage
- $750 Health Care Spending Account (for some medical expenses that aren't covered under provincial plans or our standard insurance plan)
- Telus Virtual Health Care
- Maternity and parental leave top-up plan to 93% of regular gross earnings for a maximum of 17 weeks
- Hybrid workplace options including $400 allowance every two years to support work-from-home options
- Enhanced inConfidence employee and family assistance program
- Deluxe travel benefit plans
- Comprehensive vacation and other paid leave plans
Technical Support Specialist, Helpdesk - Ottawa, Canada - Defence Construction Canada
Description
The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing devices. The incumbent also provides support to the Technical Specialist, Information Technology.
KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary
Other
SKILLS
General and Specific Knowledge
Formal Education and/or Certification(s) and Experience
Abilities
DEVELOPMENT AND LEADERSHIP
WORKING CONDITIONS
Check out the benefits
Working with DCC offers excellent opportunities for growth – and entitles you to one of the job market's best benefits packages. In your role as Technical Support Specialist, Helpdesk your package is valued at 25% to 30% of your salary.
Your package will include: