Desktop Support Technician Level 2 - Surrey, Canada - Mainroad Group

Mainroad Group

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Desktop Support Technician Level 2 | Mainroad Group**
An exciting opportunity exists for a Desktop Support Level 2. This one-year maternity leave contract position is based out of Mainroad's head office in Cloverdale and will report to the IT Manager.

Minimum two (2) years postsecondary education, information technology / computer systems related courses.
Previous experience in a Helpdesk or Technical Support environment as an Analyst or Technician.
A+ certification required (or near completion).
Network+ certification preferred.
Completion of, or currently enrolled in Microsoft Certification Courses (MS365, Azure, Security).
Exceptional customer service and communication skills, written and oral.
Excellent organizational skills, ability to prioritize issues and multitask.
Proficient in troubleshooting operating systems such as; Windows10, 11, MS Server OS.
Patience with frustrated users, maintaining professionalism under difficult situations.
Detail oriented, able to approach problems logically and able to prioritize responsibilities.
Working knowledge of Mainroad's standard desktop load.
Working knowledge of Mainroad's WAN and LAN protocols and architecture.
Team approach for difficult or unknown problems and projects.
Ability to complete Level 1 & Level 2 tasks with mínimal guidance or prompting.

Job duties include, but are not limited to the following:

Creates Web Helpdesk ticket for reported issues or service requests.
Manages user accounts, computer setups, workforce change requests.
Documentation of problems and resolutions into Web Helpdesk system and ensure clients are communicated with during the process of ticket creation to ticket resolution.
Troubleshoot and investigate reported hardware and software issues and incidents using standard tools sets and technology best practices either remotely or onsite.