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- Provide prompt and courteous service to prospective and current residents, focusing on their individual needs and wants
- Establish positive working relationships with business owners and suppliers in the area in order to provide residents with high quality and reliable recommendations
- Build an expert knowledge of the surrounding community, its amenities and services, providing information to residents about the property and the surrounding area
- Answer, record, and process all resident calls, messages, requests, questions or concerns
- Record and report resident complaints to the Property Manager for immediate action
- Liaise with Residents and trades as required, tracking activities to and from suites and within the common areas
- Provide building access to contractors and visitors by maintaining contractor logs and managing access devices
- Monitor access by activating and maintaining log of security access cards and fobs, underground transmitters and other access devices
- Maintain enterphone system and security system software
- Perform regular patrols of the interior and exterior common areas
- Act as a liaison between contracted staff and Property Manager, reporting any issues to Management
- Communicate with the Property Manager, team members and site staff on an ongoing basis
- Minimum 1 year of previous Concierge experience required
- Working knowledge of the Strata Property Act preferred;
- Motivated and professional with a service-oriented mindset;
- Excellent communication skills - both verbal and written;
- Strong interpersonal skills and ability to handle conflict tactfully;
- Computer literate including intermediate knowledge of MS Office;
- Organized and detail-oriented
- Competitive compensation package
- Extended health and dental benefits
- Life Insurance & AD&D
- Employer-funded dependent benefits
Concierge - Vancouver, Canada - Tribe Management
Description
Position : Concierge (Full Time, Permanent)
Location : Downtown Vancouver, British Columbia
Start Date : ASAP
About Us
One of our clients is currently hiring for an experienced Concierge professional with an annual salary of $65,000 plus benefits. The primary function of this position is to support operations of the property's concierge services.
Responsibilities
Resident Relations and Customer Experience:
Property Operations:
Qualifications
Benefits