Description

Customer Service Representative

Emploi - Permanent Full-time - Agent/Clerk - Customer service

Working at Sani Marc means:

• Taking responsibility and control of your files by doing whatever it takes and making sure it's done right;
• Having a good attitude, embracing challenges and applying the necessary rigor to get it right;
• Taking charge by being personally and directly involved in one's work;
• Embracing collaboration, being dedicated and passionate – a collaborator and partner who is solutions-oriented, and whom others can rely on.

As a member of the customer service team, the Customer Service Representative brings expertise by:

• Taking orders for all our divisions;
• Providing outstanding customer service in addition to playing an advisory role to customers;
• Following up with customers/sellers on order reception and invoicing;
• Being solutions-oriented to contribute to the pursuit of our mission of excellence;
• Establishing pricing for certain products;
• Suggesting substitute products to satisfy the customer.

To perform well, you must:

• Be a quick learner who is sharp-minded and adaptable;
• Be motivated by a large quantity of orders and able to work quickly;
• Be a team player who thrives on challenges - because together, we're stronger
• Be able to communicate well in English AND French (advanced level);
• Have a natural aptitude for sales and a passion for customer service;
• Be comfortable working with computers.

Why work for Sani Marc?

• You will work from our office in Québec city;
• You will have the possibility to telework some of the time;
• Sani Marc believes that building customer relationships based on partnership is essential. For us, "service" is all about teamwork;
• You will be eligible for the group insurance plan and to the pension plan;
• We offer 13 paid vacation days (5 days more than labor standards) and floating days;
• We take the health of our employees to heart. We provide free fruit and coffee; we also reimburse up to 50% of registration fees for physical activities;
• Our products literally save lives