Specialist, Client Engagement - Calgary, Canada - Canadian North

Canadian North

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.

When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals.

We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal and Edmonton.

Specialist, Client Engagement - Cargo Ref.

# C12769**:

Position(s)

Available: 1 (Full Time)

Closes: 2023/02/27

Location:
Kanata, Edmonton, or Calgary (Remote)

Other Details:
Reporting to Manager, Client Engagement - Cargo

Level:
As per the UNIFOR Collective Agreement

Benefits:

Benefits vary by position.

All Canadian North employees are eligible for:

Health, Dental, and Wellness benefits
Free/reduced rate flight & cargo privileges
Retirement plan
Referral program

Duties and Responsibilities:

Oversee operational logistics of cargo/shipments from pickups through to arrival at destination and proactively communicate updated status' for key customers including preparation, analysis and distribution of reports for key customers with a focus on accuracy and integrity of data;
Manage/analyze internal work flow process to monitor and track shipments with strong attention on data entry/integrity & accuracy;
Communicate with internal team(s) to update & maintain customer SOP's in line with our SLA's;
Prepare and distribute RCA's complying with regulations and internal procedures;
Closely monitor and analyze customer(s) reporting/data information;

Quotes/estimates for customers

Waybill "Quote Only "creation for contract customers;
Provide performance analysis and work closely with internal stakeholders (RM & Sales teams + stations) and external stakeholders to ensure issues are managed; provide appropriate feedback/follow up to customers;
Communicate daily with suppliers to make sure that shipments are accurate and delivered on time;
Liaison with charters department, on a "as needed" basis;
Seek ideas/feedback and collaborate with managers and other internal departments to implement policy changes for transportation services;
Internal point of contact for "Proof of Delivery" (POD) requests. Coordinate with all stations to receive POD and forward/follow up with the requester/customer;
Ensure that any special instructions or requirements on shipments are communicated effectively;
Communicate situations requiring escalation to the supervisor and/or manager as required;
Other related duties as assigned.

Skills and Qualifications:

Include, but not limited to, the following minimum skills and qualifications:

Post Secondary Education (2 years);
Two (2) years of previous experience;
Comfortable using the following software and equipment in a typical workday:
Microsoft Office (Excel, Word, Outlook)
Specialized shipping and logistics software: Skyline
Specialized Fleet Control software: AIMS
Strong coordinating skills to handle multiple logistics responsibilities;
Strong analytical skills to perform historical analysis and create reports and KPIs;
Attention to detail;
Excellent Customer service skills both oral and written;
Strong Interpersonal and Communication skills for internal and external Customers;
Strong organizational, problem solving, analytical and decision making skills;
Must be adept at handling multiple tasks, and prioritizing duties;
Ability to communicate in French considered an asset;
Ability to communicate in Inuktut a definite asset;
Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Canadian North Human Resources Department

Fax:

This advisory was posted on February 20, 2023.

Equal Opportunity Employment:

About Us:

Canadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group.

We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada.

Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.

Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life.

We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.

One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.

Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve. Our vision is to be respected within C