Project Manager - Toronto, Canada - Wipro Limited

Wipro Limited

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

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Overview:

Role Purpose

The purpose of the role is to manage delivery of a projectdriving operations and delivery governance, ensuring right talent supplychain to optimize customer satisfaction and cost of delivery_

Do
- **Delivery Management**- _ Ensure seamless delivery of the projects _

Deploy optimum project delivery structure post transition/ migrationphase by evaluating the budget, costs, risks and staffing requirement
Create quarterly project charter with welldefined weekly projecttrajectory as per the project specifications & requirements andensure 100% adherence in terms of schedule, quality, efforts and costs
Ensure 100% compliance to Project SLA's, information securityprotocols and etc (all customer's contractual obligations)
Monitor and take appropriate actions on internal and external auditfindings to ensure no major noncompliance/ deviation from the SLA
Liaise between customer and internal technical delivery team todrive project health by adhering to organizational norms of projectmetrics
Drive various project related audits like quality, customer, ISO etcand ensure zero noncompliance
Conduct periodic cadence with the quality team to take proactivemeasures to resolves issues/ possible escalations
Conducts periodic cadence with Workforce Management Group (WMG) toensure 100% fulfillment as per the program/ project requirement
Regularly audit quality (QA) status of delivery and engage QA teamto ensure adherence to Quality Assurance standards and processes
Maintain project structure in Confluence & SAP in line withprevailing business requirements and norms
Ensure expected ramp down (ERD) compliance as committed in MSA

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Client Relationship Management_

Engage with client to deploy opportunities to deploy multiplesolutions within/ across SLs to create a stronger value proposition forclients
Conduct regular customer connects (meetings/ visits/ videoconference) and participate in Management Review Meetings (MRM) withclient management/engagement managers to understand customer'scurrent and future needs and seek feedback to improve deliverymethodology/ timelines/ resource allocation
Identify and close early warnings on a project to avoid any customerescalations
Plan and conduct Quarterly Business Reviews (QBR) along withDM's/ ADH with the client management/ leadership team to driveimprovement actions and mine for a new portfolio/ opportunity within theaccount
Design and monitor project performance dashboards/ reports with theclients periodically

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Delivery governance across the project_

Create weekly/ monthly/ quarterly MIS and reports to monitor andtrack overall project
Conduct periodic reviews with the delivery team on operational,quality and fulfillment parameters and new idea generation & itsimplementation on existing projects
Identify and resolve potential risks or early warning signs onproject delivery to drive for ZERO surprise escalations and eliminateany revenue leakage
Escalate any deviations from the project charter to the deliverymanagers in terms of schedule, effort, cost, infrastructure from theproject charter and minimize process exceptions and such deviations fromthe actual project plan
Review and monitor revenue allocations/ realization to avoid OBrevenue leakage
Provide inputs to delivery leadership team on overall deliveryperformance parameters (project heath, utilization, realization etc) atproject/ program level during reviews highlighting any critical projectescalations and potential risks

- **Operational Excellence**- _ Automation Focus_

Perform pareto analysis as per the no. of incidents received andaccordingly identify automation opportunities and drive value addsacross the project
Deploy next generation hyper automation and crowdsourcinginitiatives in coordination with Holmes RO team to enhance productivity,quality and speed of delivery
Interact and engage with tools team to bring in new tools in theproject to automate certain pointers/ elimination of any noise in theproject

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Innovation Focus_

Brainstorm with the team to identify improvement opportunities andinitiatives to further improve quality, delivery speed and productivityparameters
Drive value adds and BVMs; ensure management showcases them tocustomer in MRM & QBR to drive growth
Plan and conduct periodic idea campaigns to generate new solutionsto the problems/ define better ways of working

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Drive and deploy Knowledge Management and sharing _

Contribute in internal knowledge sharing initiatives at Wipro bydriving internal training sessions, best practices, learnings, valueadds and BVMs and deploys best practices in various projects within ownaccount
Deploy the Wipro's knowledge management portal across theaccount and monitor & track trainings

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Capability Development and Talent Pipeline Creation
- _ Demand forecasting in line with business requirements _