Supervisor - Waterloo - Nova Cannabis

Nova Cannabis

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer.

We operate primarily via our Value Buds banner, which has a simple mission:
deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices

About the Role

Based out of our
Value Buds location in
Waterloo, ON, we are looking for an experienced
Supervisor who can handle curveballs like a champ.

Not only will they be responsible for ensuring the store is in tip-top shape, but they'll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers.

We're looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:

Customer Offering

Deliver exemplary customer service
Greet customers when they enter the store and take customer to product when required
Generate sales by educating, advising and suggesting products to every customer
Maintain a high level of service and product knowledge
Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints
Accountable for product rollouts and product launches in partnership with management
Understand and utilize local market tends in partnership with management
Evaluate programs and promotions for effectiveness and offer recommendations to management
Assist customer from store and/or offer car service when appropriate
Create a culture that has a passion for Cannabis

Day to Day Operations

Meet or exceed department financial targets through partnership with management
Ensure location follows merchandising and pricing guidelines
Assist in all operational duties in partnership with management
Ensure store is presentable and relay any maintenance issues to management
Manage ordering and receiving in partnership with management
Actively aim to increase and share product knowledge
Maintain inventory levels in partnership with management
Attend OHS, LP meetings and training sessions as required
Stock shelves and cooler with product
Set daily tasks for the store in absence of management
Review flyers, upcoming event and promotions; execute appropriately
Participate in routine store maintenance and cleaning
Stay up to with industry legislation, trends and new products Other tasks as assigned

Regulatory Adherence

Ensure that OHS, LP, SellSafe, Qualified Cannabis Worker (QCW) and other regulatory requirements and procedures are implemented and adhered to
Maintain First-Aid, LP and OHS Training
Maintain SellSafe and Qualified Cannabis Worker (QCW) Certification
Ensure AGLC/BC LRS/AK ABC Board and other government guidelines are met
Adheres to all Nova policies, with a focus on Social Responsibility

Experience and Qualifications

Minimum, 1year supervisor experience (preferred)
Minimum, 2years of customer service experience
Minimum, 2years of retail and/or hospitality experience
Cannabis, liquor or healthcare experience is preferred
High School Diploma or equivalent
Valid CannSell certification
First-Aid Certificate is considered an asset
Must complete and pass a Criminal Record Check
Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
Ability to think on your feet and creatively problem solve
Openminded and constantly identifying ways to improve
Passionate about creating a positive, memorable, and tailored experience for every customer
Excellent communication skills (written and verbal) and a professional demeanour
Team player who is passionate about supporting the overall success of the business
Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
Responsible and reliable
Must be 19 years of age or older
Must have reliable transportation to commute to/from work

Schedule: