Office Administration Clerk - Lower Mainland, Canada - Canadian Red Cross

Canadian Red Cross

Verified Company

Lower Mainland, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Employee Working Location:
In-person (Richmond, BC)

Employment Status:
Temporary full-time (2 months)

Salary Band:
$21.00/hour

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience.

As a
Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

Review the Monthly Equipment Status Report (ESR) and follow up with clients or healthcare professionals regarding the ERSs that were not returned.
Confirm with clients that equipment is still in use and in good working condition, and advise the Assistant Coordinator when equipment needs return or repair.
Track the progress of ESR followup on the shared ESR spreadsheet; regarding returned ESR letters by contacting the client/family or the health care professional to update records with current client information; respond to client incidents and prepare incident reports promptly.
Work in collaboration with the Partner Services Associate, interpret and follow the program policies and contract provisions and communicates them to health professionals and clients as required.
Report and consult with Assistant Coordinator regarding vulnerable client needs.
Forward inquiries from clients, healthcare professionals, and the public to the Assistant Coordinator regarding program eligibility.
Integrate volunteer resources within the scope of responsibilities, as required.
Participate in disaster planning, preparation and response, as required.

What we are looking for:

One year of administrative work and office procedures and one year of customer service experience.
Experience working with vulnerable clients and their families. Experience working with volunteers is considered an asset.
Fluency in English is required. French is an asset.
Computer proficiency with Windows, Outlook, and Microsoft Office.
Ability to effectively prioritize, organize and execute tasks in a highpressure and fastpaced environment.
Strong interpersonal skills including the ability to manage conflict and difficult situations and show empathy.
Standard First Aid training, or willingness to take training.
Knowledge of medical equipment and the ability to lift and carry 23 kg (50 lbs) would be considered assets.

Working conditions:

The typical work week will be from Monday to Friday 8 am to 4 pm (may be flexible) with 35 hours per week.
The majority of the work is performed in an office and warehouse environment.
If you are selected for this role, you will be required to complete a successful preemployment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
Full vaccination against COVID19 is mandatory for this position and operation.