IT Support Technician, Jr - Surrey, Canada - Radeon Technologies

Description

About the company

Our mission is simple:
make technology an asset for your business not a problem.

Radeon Technologies, MSP, authorized NCR partner and provider of the #1 POS in North America. NCR Aloha POS, provides customized technology systems & solutions for today's Hospitality Industry.

We take pride in providing service and support to some of the biggest and busiest establishments in Vancouver, Toronto, and the Southern Ontario Region.

As a technology partner, when our clients' business grows, we will grow with them; therefore, we will work hand in hand with our clients to support their growth.

We echo with enthusiasm, 'Delivering world-class value and results to our partners and clients through passion, dedication and integrity.'


About the role
IT Support Technician, Jr. are typically entry level with less than one year of experience.

This person is a good communicator and a person who can manage well when the client is in a crisis and really needs strong guidance.

This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.


Position Responsibilities

• Provide Level 1 phone/remote support (IT & POS)
• Installation, setup and minor repairs of hardware, PC's, Printers, Cash Drawers etc.
• Maintain inventory of hardware inhouse
• Shipping of hardware to customers/sites
• Check Backup Logs daily and update the tickets or reports
• Check Antivirus & Firewall alerts
• Create Antivirus Report, update billing as needed
• Create Backup Report, deal with any issues, update billing as needed.
• Create RMM True Up report
• Create Firewall Management True Up report
• Mandatory oncall shift work, availability to work evenings and weekends
• Alerting
• Watch the consoles for new alerts
• Escalate as required
• Portal/RSM management
• Patching
• Monitor the patching schedule, deal with exceptions
• Track to make sure patched machines come back online
• Create Patch True Report

Knowledge, Skills, and Abilities

• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with Terminal Services
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Working Knowledge of Wireless Technologies

Credentials and Experience

• College Certificate in IT or related field
• Eager to learn
• Takes direction from Technicians/Technicians

Job Types:
Full-time, Permanent


Salary:
$35,000.00-$40,000.00 per year


Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• Onsite parking
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• IT: 1 year (preferred)

Licence/Certification:

• Drivers License and vehicle (required)

Work Location:
Hybrid remote in Surrey, BC V3R 7A2