Customer Service Specialist - Mississauga, Canada - Vivacity Medical

Description

At Vivacity Medical Centre (VMC), our mission is to enhance your wellbeing through personalized, solution-based treatments.

We aspire to be more than just a medical centre - by blending medical knowledge, state-of-the-art technology, and a team of dedicated professionals, we strive to create a nurturing space where patients can embrace the journey to the best version of themselves.

Job Title:
Customer Care Specialist


Responsibilities:

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Professionalism:Have a welcoming disposition to ensure clients have the best possible experience in our care.
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Problem Resolution: Identify and resolve customer issues efficiently and effectively, ensuring a positive resolution.
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Product Knowledge: Develop a deep understanding of the company's products/services to provide accurate information and guidance to customers.
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Documentation: Maintain detailed records of customer interactions and transactions.
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Team Collaboration: Collaborate with other teams (such as sales, marketing, or technical support) to ensure comprehensive customer service.


Requirements:

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Communication Skills: Excellent verbal and written communication abilities.
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Empathy: Ability to understand and empathize with customers' concerns and provide appropriate solutions.
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Problem-Solving: Strong critical thinking and problem-solving skills.
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Patience: Ability to remain calm and composed when dealing with challenging situations.
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Tech Proficiency: Comfortable using customer management systems and various software tools.


Preferred Qualifications:

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Previous Experience: Prior experience in customer service or a related field may be preferred.
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Industry Knowledge: Familiarity with the industry or the specific products/services offered by the company can be beneficial.

If you are passionate about skincare, health, and beauty, have excellent customer service skills, and possess the necessary technical skills, we would love to hear from you.

Join our team and help our clients look and feel their best


Salary:
From $22.00 per hour

Expected hours: 15 per week


Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)
• Cosmetic: 1 year (required)

Work Location:
In person