Help Desk Analyst – Senior - Edmonton - Upstaff

    Upstaff
    Upstaff Edmonton

    4 days ago

    Description

    Upstaff is seeking a Senior Application Help Desk Analyst to provide frontline support to external users and stakeholders accessing various web-based applications. This role focuses on application support (not desktop support) and requires strong communication skills, technical troubleshooting expertise, and the ability to manage multiple applications in a fast-paced environment.

    Key Responsibilities:

    • Provide first-level support to end users by troubleshooting application-related issues
    • Respond to inquiries related to supported applications and provide timely resolutions
    • Log, track, and manage tickets using Help Desk systems; escalate when required

    Tech Requirements:

    • Azure Virtual Desktop (AVD)

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