IT Support Specialist - Vancouver, Canada - TRIUMF

TRIUMF

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TRIUMF

is Canada's particle accelerator centre, and one of the world's leading laboratories for particle and nuclear physics and accelerator-based science.

We are an international centre for discovery and innovation, advancing fundamental, applied, and interdisciplinary research for science, medicine, and business.

At
TRIUMF, we're passionate about accelerating discovery and innovation to improve lives and build a better world. Equity, diversity, and inclusion are integral to excellence and enhance our ability to create knowledge and opportunity for all.

Together, we are committed to building an inclusive culture that encourages, supports, and celebrates the voices of our employees, students, partners, and the people and communities we serve.

Our team is looking for an IT Support Specialist to join our group.

PRINCIPAL RESPONSIBILITIES:

Monitor and respond to support request tickets in Helpdesk queues.
Configuration and deployment of Microsoft Windows desktop and laptop computers.
Provide some support for Mac and Linux based desktops and laptops as required.
Assisting in the Account Provisioning systems, workflows, and procedures.
Support the
TRIUMF Audio and Video systems and participate in reviews, planning, deployments, and maintenance of AV related solutions.
Provide desktop and laptop hardware recommendations directly to users and regularly maintain user support documentation and job aids.
Installation, configuration, administration, patching, performance tuning and troubleshooting of Microsoft Windows servers and services.
Collaborate with other IS&T members regarding other platforms e.g., Linux, Mac OS.
Administration of Virtual Machine environments including setup and configuration.
Manage Microsoft 365 Admin Center, including support for Exchange, SharePoint, Teams, InTune, and Azure Active Directory.
Manage software licensing, computing hardware lifecycle management (from initial acquisition through to disposition), and the pool of devices for the use on a temporary basis.
Create and maintain clear and concise documentation for the group's internal use as well as for the
TRIUMF community.
Participate in reviews and recommendations for improvements to services provided by the Windows and Desktop team.
May be required to respond to problems outside of normal working hours.

KNOWLEDGE AND SKILLS:

This position involves extensive interaction with
TRIUMF staff with a wide range of technical skills and business requirements. The ability to effectively communicate verbally and in writing, to be empathetic to business client needs, to build strong relationships, and to work in a team environment is of high importance.
Good planning, organizing and time management skills, with an ability to adapt to changing priorities.
Effective problem solving and troubleshooting skills especially with desktop and laptop computers, printers, servers and services managed by the Windows and Desktop team.
A working knowledge of storage solutions, virtual hosting, databases, and back up technologies.
Experience with Microsoft Windows Server installation, patching, and performance tuning.
Strong working knowledge of Active Directory, LDAP, MFA, DHCP and DNS; experience with the development of PowerShell scripts, and InTune would be beneficial.
An understanding of network concepts and exposure to network administration management (switches, routers, firewalls) would be desirable.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

A bachelor's degree in computer science or other computer related field, and 3-5 years of relevant work experience with onsite service in a fast-paced environment and at least 3 years' experience with end user support.

Relevant certifications would enhance the incumbents' effectiveness in the position.

Applicants must be legally able to work in Canada on a permanent basis (Canadian Citizen or Permanent Resident).

Permanent

_
TRIUMF will grant reasonable accommodation requests up to the point of undue hardship._

TRIUMF is located on the south campus of the University of British Columbia, in the heart of Pacific Spirit Park in Vancouver, BC.

We offer a competitive total compensation package, including comprehensive benefits, attractive salary, and an excellent opportunity to enhance your career portfolio in a high profile national research facility.

Learn more about how the amazing research and work we do at
TRIUMF impacts humanity

Application closing date:
January 03, 2023

Contact information:

Phone:
Fax:

4004 Wesbrook Mall

Vancouver, BC

V6T 2A3