Contract and Operations Specialist - Toronto, Canada - CDW

CDW

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bring your career and talents to CDW, where you can have a greater impact, be inspired and excited about your job and future.

We are an innovative, Fortune 500 leader driving meaningful technological change for customers in virtually every industry.

This is an exceptional opportunity to join some of the brightest, best and most collaborative minds working in cloud technology customer contract management today.

As a Contract and Operations Specialist at CDW, you'll play a key role providing operational and process improvement support to our Partner & Product Management team.

You will be involved in the preparation, review and management of contracts with partners supplying products and services for CDW and CDW customers.

Further, you'll work closely with CDW's Partner & Product Management, Legal and Sales teams, and coordinate with Purchasing, Finance and others as required to support contracting and cloud operational processes.

What you'll do

Working with internal stakeholders, develop a foundational knowledge of CDW's quote to cash process, product and services offerings, order management, subscription lifecycle, business models, renewals management, contract templates and more
Work closely with Sales to facilitate partner contracts and operational requirements for time sensitive quotes and orders
Understand what defines cloud products at CDW, including contractual implications of cloud technologies. Review and maintain required documents and trackers associated with third party product and service offerings.
Work with the CDW Legal and Partner & Product Management teams and our partners on the review, preparation, of various commercial partnerfacing contracts, including reseller agreements with OEMs for SaaS, cloud, software and hardware products
Identify potential risks and deviations from CDW standard contracting and business approaches, and address with input and approval of required stakeholders
Summarize and communicate contractual requirements and compliance obligations, which may include the development of sales tools, process workflows and training materials
Drive negotiations to completion with regular followups with internal and external stakeholders

What you need to succeed

Must-have

Bachelors or related technical degree or equivalent work experience
2+ years of professional services, managed services or cloud business with a focus on previous experience with data management, reconciliation and database management
Knowledge of applicable contract laws, pricing policies, and product awareness with understanding of channel partner relationships
Ability to formulate complex and comprehensive written materials including legal documents, reports, and presentations
Strong analytical skills with the ability to recognize and address both business and legal risks and opportunities
Ability to communicate to effectively and in a constructive manner with customers, coworkers, management and executives
Demonstrated skill in prioritizing multiple responsibilities, tasks and projects simultaneously including ability to shift priorities
Eager to take on new tasks/responsibilities and passion for customer experience, operational excellence and continuous development
Excellent operational and process driven problemsolving skills

Nice-to-have

2+ years' experience in contracts management or 1+ year experience in contracts within technology industry

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom.

Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates.

With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.
The well-being of our employees is essential to us.

CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP/DPSP and DPSP match, tuition reimbursement, coworker discounts and other generous perks.