Commercial Mortgage Servicing Analyst, Investment - Toronto, Canada - Manulife

Manulife
Manulife
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.


Working Arrangement
Hybrid


Reporting to the Mortgage Client Services Team, the Mortgage Analyst will work closely with business partners and the leadership team to meet/exceed our service level commitments and identify and execute opportunities to improve how we support our various teams and service our customers.


Key Accountabilities and Responsibilities:


  • Liaising with Borrowers, Branches, Correspondents, and other teams to manage and coordinate welcome letters and payment set up for fundings and assumptions.
  • Act as the lead coordinator with other teams to ensure the smooth transition of extensions, discharges and various other tasks on a day to day basis.
  • Process the arrears collection process and handle the servicing of the loan accounts in default and work with the Mortgage Special Asset Team.
  • Maintaining and responding to Inquiries from Borrowers and Stakeholders received through our Management Inbox and various phone lines in a timely manner.
  • Review of monthly reporting for various tasks.
  • Participation in system testing and adhoc projects.
  • Review and release of wires and cheques within sign off limit as required.
  • Knowledge of tax and insurance processes and maintenance of Reserve Accounts in to assist other teams and Stakeholders.
  • Assist Borrowers having issues trying to access our online Mortgage Portal.
  • Processing day to day sundry tasks associated with managing a mortgage portfolio.
  • Peer review of completed work, and Peer training when required.
  • Ensure all written and electronic documentation meets compliance requirements, and maintaining highly organized and current data is kept up to date.

How will you create impact?


Our team works with all the other teams to coordinate certain processes and ensure that transactions are completed smoothly for the benefit of the Customer and Internal Stakeholders.


What motivates you?

  • You obsess about customers, listen, engage, and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Effective verbal and written communication skills.
  • Ability to multitask in a fastpaced environment.
  • Solid understanding of Commercial Mortgage Servicing and/or Residential Mortgage Servicing experience.
  • Strong analytical, research, problem solving, decisionmaking and conflict resolution skills.
  • Customer centric vision, with a solid understanding of the different needs of our customers.
  • Strong interpersonal skills with proven ability to influence and negotiate with colleagues and business partners.
  • Demonstrated professionalism and sound judgment.
  • Excellent organization and prioritization skills, as well as time management skills to be able to multitask in a high volume, rapidly changing work environment.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong worklife balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Valuesfirst culture
We lead with our Values every day and bring them to life together.

  • Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

  • Continuous innovation
We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

  • Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.


About Manulife and John Hancock


Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, gro
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