Claims Service Representative Remote work, anywhere in the GTA - Toronto, Ontario
23 hours ago
Job description
Company
ClaimsPro LP
Claims Service Representative *Remote work*, anywhere in the GTA (Toronto, ON)
Role Summary
We have an existing opportunity to add a Claims Service Representative to join our growing team You will work in a remote based environment.
The Claims Service Representative provides immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service-oriented disposition of calls. Make determinations based on protocol if immediate adjuster attention is required and coordinate with vendors as required.
- In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
- Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory.
- This is a full-time opportunity, and will require 37.5 hours of work per week.
Key Responsibilities
- Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
- Provide personalized customer service of the highest level
- Arrange for the dispatch of adjusters or vendor partners when required
- Field and answer branch inquiries and administer to appropriate area
- Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
- Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Qualifications And Experience
- Post secondary education is required
- Minimum of 1 year of customer service or administrative experience is required
- Knowledge of insurance/service industry or related experience preferred
- Strong computer and telephone skills with an aptitude/ability to learn
- Effective communication skills both written and verbal in English
- Attention to detail
- Team player with a strong commitment to quality and customer service
- Excellent time management and organizational skills
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
What We Offer
- Salary range – $35, $48,900.00 per year. Salary is commensurate with experience, qualifications, and internal equity
- In addition, you'll enjoy:
- Work-Life Balance & Hybrid/Remote Work Opportunities
- E-flex Benefits Program & Wellness Initiatives
- Registered Retirement Savings Plan (RRSP) with 2% Match
- Training, Career Development, and Employee Recognition Programs
- Employee Referral Bonuses
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
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