Customer Service Representative - Mississauga

Only for registered members Mississauga, Canada

1 day ago

$43,000 - $45,000 (CAD)

Job Title: · Customer Service Representative · Location: · Mississauga · Compensation: · $43,000-$45,000 annually · Employment Type: · Full-Time, In Person with 3-month probationary period · Benefits: 2 weeks paid vacation; opportunity for group benefits after probation · Compan ...

Job description

Job Title:
Customer Service Representative

Location:
Mississauga

Compensation:
$43,000-$45,000 annually

Employment Type:
Full-Time, In Person with 3-month probationary period
Benefits: 2 weeks paid vacation; opportunity for group benefits after probation

Company Overview
We are a fast-growing, Canada-wide distribution company operating at the intersection of natural health, grocery, and nutritional supplements.

We partner with leading, trusted, and innovative brands to bring high-quality, responsibly sourced products to retailers and consumers across the country.

Our business operates in a dynamic, highly regulated environment where reliability, speed, and execution are critical.

As we scale, our teams are building robust systems, refining processes, and tackling real operational challenges that directly shape how products move through the Canadian market.

At Peak, people have ownership and influence.

We value collaboration, accountability, and continuous improvement, and we seek individuals energized by growth, problem-solving, and making a measurable impact.

If you're motivated by meaningful work, high standards, and the opportunity to help build a stronger, smarter distribution platform, you'll feel at home here.

About the Role:
We're looking for a detail-oriented and customer-focused Order Entry & Customer Service Representative to join our team.

In this role, you'll manage day-to-day order entry tasks, maintain customer accounts, and respond to inquiries by phone and email.

You'll also support pre- and post-sale service; process returns and credits and collaborate with internal departments to resolve issues and ensure a smooth customer experience.

If you thrive in a fast-paced environment, enjoy helping customers, and have strong communication and organizational skills, this role offers a great opportunity to contribute to a growing team and make a meaningful impact.

Key Responsibilities:

Responsible for all day-to-day sales order entry-related activities including but not limited to: Entering and processing orders, Creating and Updating Customer Accounts, and ensuring that orders are shipped as soon as possible.
Respond to inquiries via phone call or emails in an efficient and professional manner.
Assist customers with their pre-sale and post-sale or service recover inquiries such as sending product listings, stock inquiries, product information, sending invoices, order tracking, and processing credits.
Upsell products and recommend alternatives to customers when appropriate.
Properly investigate and collaborate with other departments to resolve the customers' issues.
Communicate customer issues, concerns, and any trends observed to the appropriate department and higher management.
Escalate customer issues to the appropriate department or manager as needed.
Always maintain a positive and professional attitude.
Adapt to new technologies and processes as they are implemented and continuously improve product knowledge.

Credits and Returns:

Process customer returns on a timely manner according to the Return Procedure.
Create RMAs and set up return pickups with carriers.
Coordinate and work with other department to troubleshoot returns that require further investigation with clients or sales representatives.
Other Administrative tasks as assigned.

Position Requirements
Accurate and efficient data entry skills with a strong attention to detail
Excellent verbal and written communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Prior experience with NetSuite is considered an asset
Strong organizational skills with the ability to prioritize workload effectively
Confident phone communication skills and the ability to resolve customer issues through active listening
Ability to quickly learn and adapt to new technologies
A team player with strong multitasking abilities

Why Work at Peak Performance Products Inc.
At Peak Performance Products Inc., we believe our people are at the core of our success.

We are committed to fostering a positive, inclusive, and supportive workplace where employees feel valued and motivated to do their best work.

With over 25 years in the Canadian distribution industry, we offer stability, a strong team culture, and an environment that supports both personal well-being and professional growth.

In-house benefits include
Paid Time Off
Comprehensive health benefits
Product discounts on natural health and wellness products
Access to an extensive on-site gym facility
Casual dress code
Company events and team-building activities
A great workplace culture built on respect, collaboration, and accountability

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