Bilingual Customer Service Representative - Moncton, Canada - RampCo

Description

• Understanding of the client's products and their possible technical realization
• Safe use of computers and systems
• Updates himself/herself regularly with Company policies on Information Security Management System
• Ensure adherence to legal & regulatory requirements as applicable to the nature of work
• Ensure adherence to Customer's policies & procedures and access rights compliance
• Cooperate with Compliance and Security officers with Security Investigations
• Responsible for meeting individual productivity and quality targets with focus on personal growth and development

• Carry troubleshooting steps and provide resolution on card transaction Issues, profile maintenance, card settlements, reconciliations, retail telecom issues and POS (Point of Sale) related issues.
• Incident Log and track calls in the designated system(s), prioritize, escalate and follow up outstanding jobs and ensure timely resolution to achieve customer satisfaction.
• Identify trends in the site calls and develop documentation to address these mostoften reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
• Other duties may be added and/or assigned as needed.

• 8 hour shift

• Moncton, NB: reliably commute or plan to relocate before starting work (required)

• Secondary School (preferred)

• French: 1 year (required)
• Customer service: 1 year (required)

• Day Shift (preferred)