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    Director of Data Engineering - Canada - Calabrio, Inc.

    Calabrio, Inc.
    Calabrio, Inc. Canada

    6 days ago

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    Description

    Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

    Calabrio has embarked on a journey and is truly committed to establishing a value fabric that transforms its customer, employee, and stakeholder experiences through seamless integrated, agile, data-driven, and secure Digital Services.

    Such endeavor requires leaders passionate about customer experience and committed to consistently deliver value, while focusing on digital services with inherent trust and resilience.

    Calabrio is looking for a Director, Data Engineering and BI to support the transformation program and drive enterprise data management and business intelligence roadmap and governance.

    If you are passionate about being a solution leader for a global software company with an entrepreneurial work environment, and solving complex problems, this is the role for you This may include a data model, associated metamodel, common business vocabulary, and taxonomies, which will then be used to guide solution development and achieve consistency of information assets across the application portfolio.

    Maintain enterprise-wide integrity of the data model by ensuring that data design and transformation procedures are implemented and followed.

    Monitor data accuracy and ensure efficient data flow between systems. Implement data validation and cleaning processes to maintain the integrity of the data.
    Develop, enhance, and manage enterprise service integration (middleware) infrastructure.
    Meet scheduled milestones to ensure project/program objectives are met in a timely manner.

    Act as internal consultant to advocate, mentor, and change agent for newly implemented systems, applications, tools, and technology with special emphasis on business Intelligence, data science, data management, and data warehouse.

    Collaborate with infrastructure and security team to instill the culture of "Secure-by-Design" and ensure digital trust and cyber resilience in every aspect of enterprise architecture.

    Manage data engineers and BI analyst engaged with Calabrio through partner organization.
    Extensive knowledge of cloud native architecture and implementation features (platform-as-a-service, infrastructure-as-a-code, multi-tenancy, orchestration, elastic scalability, service telemetry, and management.)

    Industry recognized certification – Microsoft Azure data engineering and analytics certification.
    Experience with Salesforce and NetSuite integration.
    Bachelor's degree in engineering or related field.
    ~10+ years of data management and business intelligence experience through all phases of the project lifecycle from scoping and planning, requirements gathering, design, development, testing, and going live; strong preference for candidates with extensive experience in agile DevOps.
    ~7+ years of practical hands-on experience (e.g. engineering, coding, testing, etc.) in implementing data warehouses, data lakes, business intelligence systems, and extract-transform-load (ETL) routines.
    ~4+ years of experience with cloud-based multi-structured data engineering platforms like Azure Data Factory, Databricks, Synapse and Purview.
    ~4+ years of experience with Azure integration solutions such as Logic Apps, API Management, Event Grid etc.

    Innovative product culture and project exposure.
    Training and development from industry-leading experts.
    What we value most...workplace diversity and ensuring an environment of mutual respect.

    We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.

    25 million agents, and over 7,000 customers worldwide. Calabrio celebrates and fosters a culture that thrives on diversity.

    All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate.

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