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Milton

    front desk clerk, hotel - Milton, Canada - HOLIDAY INN EXPRESS & SUITES

    HOLIDAY INN EXPRESS & SUITES
    HOLIDAY INN EXPRESS & SUITES Milton, Canada

    3 weeks ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • Secondary (high) school graduation certificate

      • Work setting

    • Hospitality industry
    • Hotel, motel, resort

      • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Investigate and resolve complaints and claims
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Provide customer service

      • Computer and technology knowledge

    • Multi-line switchboard
    • Database software
    • Computerized bookkeeping system
    • Central reservation system (CRS)
    • Spreadsheet
    • Internet

      • Security and safety

    • Criminal record check

      • Transportation/travel information

    • Public transportation is available

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Standing for extended periods

      • Personal suitability

    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Organized
    • Team player

      • Experience

    • 1 year to less than 2 years
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais ou Français
    • Heures de travail: 40 hours per week
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