Consultant Tlm Support - Etobicoke, Canada - ADP

ADP

Verified Company

Etobicoke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TLM Support Consultant

Job purpose
Resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

Duties and responsibilities

Follow call handling best practices to deliver Service Excellence
Resolve inbound service requests from internal and external clients utilizing ADP Time products
Adhere to schedule as per Workforce Management
Achieve call metrics as determined by business unit
Detail client service requests in client record management system
Collaborate with internal product support partners to bring resolution to client request
Maintain knowledge and proficiency of Time and Labor Management products
Support additional ADP business partners as call volume permits

Qualifications
Bilingual

French & English
Proven track record for delivering superior customer service
Basic understanding of networks, routers, switches, IP addresses
Excellent organization and prioritization skills
Strong attention to detail
Excellent time management skills Strong communication

- written and oral

Education
Post-secondary diploma or equivalent

Experience
1-2 years of customer service experience

Working conditions
Able to work between 8am-8pm EST

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.