- Conducts outreach to solicit client referrals to the program;
- Responds to client referrals by outlining the program eligibility and services;
- Conducts client intake of eligible clients, including Service Consent or provides information on and referrals to other community service providers, resources and professionals as required;
- Conducts in-home assessment of client needs, assets and capacities through interviewing clients, preparing case histories;
- Plans, prepares and conducts life skills training, encouragement and support (individual service);
- Participates in the development, and implementation of group services, including the workshops, courses, workshop series and support groups;
- Provides in-home and community support and guidance to clients and families; facilitates positive family communication, assists clients in making positive changes and solving problems related to integration and self-sufficiency;
- Provides emotional support, cultural brokerage and feedback to clients including crisis response and intervention;
- Develops service/action plans that ensure that are integrated and holistic;
- In more complex cases, participates in integrated case management meetings or meets with professionals and social workers to report clients' activities and progress, discusses case planning, issues and concerns;
- Maintains related records and statistics. Produces reports, including intake, progress, and discharge in accordance with established policies and guidelines;
- Liaises with other community service providers, professionals to coordinate services and to ensure that interests of clients are considered in decisions affecting them.;
- Accompanies clients to meetings and appointments as needed;
- Adheres to agency policies and procedures and standards of practice;
- Performs other related duties as required.
- Bachelor's Degree in related human/social service field;
- One (1) year recent experience in case managing vulnerable refugee populations, or an equivalent combination of education, training and experience;
- Ability to speak/read/write English at a professional level;
- Ability to speak/read/write in Arabic at a professional level;
- Demonstrated recent experience in conducting client needs assessments with multi- barrier vulnerable immigrant and refugee populations and implementing a holistic service or action plan;
- Demonstrated ability to implement professional boundaries with clients;
- Knowledge of the refugee experience and refugee settlement issues and knowledge of community agencies, services and resources, especially in the communities of Surrey, North Delta and/or Langley;
- Demonstrated ability to work independently, problem solve with confidence to ensure effective case management;
- Working knowledge of standard office equipment and software applications;
- A valid class 5 Drivers' license and access to a vehicle is an asset
- Ability to work a flexible schedule.
RISE Case Specialist – Arabic Speaking - Surrey, Canada - DIVERSEcity Community Resources Society
Description
Job Title: RISE Case Specialist – Arabic Speaking
Status: Temporary, Fulltime (Union position)
Schedule: Monday - Friday (9am - 4:30pm)
Hours: 35 hours/week
Wage: $ $32.51/hour (Starting at $28.32/hr)
Grid: 12
Start Date: ASAP
End Date: return of incumbent)
Posting Date: March 12, 2024
Closing Date: Open Until Filled
Pleasenote that internal applicants must apply by March 18, 2024, internalapplications received after this date will not be considered as internal andseniority will not apply. Position will remain open until filled.
Opportunity
We are currently recruiting a RISE Case Specialist Arabic Speaking to join the Refugee & Immigrant Specialized Experience (RISE) program. This program provides individualized support to the most vulnerable immigrant and refugee newcomers in the Surrey, North Delta and Langley communities with the goal of supporting their successful integration into the community through eventual participation or referral to the appropriate Settlement and Integration Program. The RISE program works with eligible clients using an integrated, holistic and client-centered model, providing clients with specific One-on-One case management or Family Services, as well as Group Services, through a wrap-around case management system. These services include life-skills, literacy and essential skills workshops and courses, field trips, and support groups to enhance social and emotional well-being.
The Key Areas of Responsibility are:
Qualified Candidates will possess:
A CriminalRecord Check is a requirement of employment.