Branch Service Admin - Moose Jaw, Canada - Rocky Mountain Equipment

Rocky Mountain Equipment

Verified Company

Moose Jaw, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB TITLE:
Branch Service Admin

BRANCH:
Moose Jaw, SK

REPORTING TO:
Service Sales Manager

Job Duties and Responsibilities Include:

Pull technicians field time sheets, enter time into the spreadsheet for payroll
Go through completed work order and finalize work orders
Deal with customers directly; receive their dropped off equipment open a work order get all the information what the repair is, what type of account, must sign off on the initial paperwork
Complete customer update calls
Work with technicians to fix time on work orders
Make and finalize purchase orders, follow up
Maintain WIP Excel spreadsheet
Dispatch technicians
Daily/Monthly Deposits
Manage and reconcile petty cash
A/R adjustments (daily review of late accounts, adjustments & reconciliation of accounts)
A/P calls (incoming calls for copies of invoices & customer collection calls)
Entering Payperiod hours into digital timecard for submission to Payroll after manager signoff
Process equipment Payments
Appointment coordinator for branch staff (calendar management)

- "Go to" person for information and questions

Job Requirements and Qualifications Include:

Exceptional phone etiquette
Strong computers skills which includes knowledge of Word, Excel and Outlook.
Understanding of basic accounting
Document management and filing
Customer Service Focused
Ability to direct complaints appropriately
Effectively directing all customer facing inquiries
Strong understanding of organizational structure, RME dealer footprint
Knowledge of Databases and CRM is an asset

We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group Retirement Plan.

We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive wages across all positions and family health days—six paid personal days for all employees each year.