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    Principal Architect, ServiceNow - Canada - FX Innovation

    FX Innovation
    FX Innovation Canada

    5 days ago

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    Description

    ABOUT FXi

    We believe that responsible technology in the hands of passionate, expert people can lead to innovation for a better world. Certified across Microsoft Azure, AWS, Google Cloud and ServiceNow, FX Innovation provides end-to-end cloud and workflow automation professional and managed services and consulting services. Founded in 2002, FX Innovation invests in people, technology, education and sustainability to help our customers achieve their business and competitive goals. FX Innovation is an independently operated company of Bell Canada Business Markets. THE TEAM The ESM team, a Bell Canada and ServiceNow partner, delivers quality services and drives innovation. Recognized by Gartner and an Elite Partner since 2013, our team invests in specialized talent to improve service management. THE ROLE Highly experienced ServiceNow Architect, specialized in IT Asset Management, with a deep expertise in architecting ServiceNow solutions
    High level of expertise and proficiency in designing and architecting complex solutions on the ServiceNow platform in an enterprise-scale, multi-vendor environment
    Ensures seamless integration of into client's overall architecture and is responsible for customer relationship at technical level
    Provides overall architectural vision and technical cloud strategy for the customer
    Ensures technical alignment of FX teams helping customer
    Identifies opportunity to cross-sell a solution with new ServiceNow modules / products RESPONSIBILITIES
    • Primary technical contact point for large and/or complex customers (i.e. multi-platform, multi-project, ...)
    • Guides customers in adopting and improving digital transformation strategy leveraging ServiceNow
    • In collaboration with the Pre-sales Transformation Architects, develops the overall solution and technical roadmap for customers for which he is the technical contact point, ensuring alignment with overall customer vision and strategy
    • Works closely with Solution Leads and ServiceNow Product Leads to ensure proposals are in line with established practices, products and technical capabilities of FX and to ensure accuracy of resource/cost estimates
    • Participates in customer governance meetings and works closely with Client Executive and Client Engagement Director to ensure overall success with customers
    • Provides oversight and technical direction to FX technical teams involved on the same or different projects for the same customer to ensure alignment with each other and understanding of solution proposals and overall technical vision
    • Technical leader and mentor to others in FX ServiceNow architecture and technical communities
    • Develop and maintain a deep understanding of the ServiceNow solution, trends, and best practices to provide expert advice to clients and stakeholders
    • Participate in and contribute to FX Architecture Review Board (ARB) technical discussions, solution reviews, and documentation.
    • Main deliverables include: Leading strategic workshops, participating into governance calls, developing the technical solution for proposals and creating transformation roadmaps
    • 60-70% of time spent on service delivery; 30-40% of time spent on pre-sales
    REQUIREMENT
    • 8+ years of experience on ServiceNow
    • ServiceNow CIS-Hardware Management certified
    • ServiceNow CIS-Software Management certified
    NICE TO HAVE
    • ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
    • Bilingual (French & English)
    THE PERKS
    • Work Environment and Quality of Life: FX places its employees at the heart of its culture by leading the way with determination and humanity. Everyone here works together towards common goals, from the management team to the delivery team.
    • Flexibility and Trust: FX has made the decision to give its employees the choice to work from home or remotely.
    • Career Opportunities and Training Access: Continuous development initiatives are within everyone's reach. Your opportunities for advancement match your ambitions.
    • Strength of its Technological Partner Ecosystem: FX is the largest Canadian player to have formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow.
    And of course, all the things you'd expect, such as competitive salaries, a full range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness and RRSP account, a telemedicine service and more. Empowering Innovation: Bridging IT Excellence and Lifelong Learning We foster a transparent, authentic culture and a growth mindset. Our teams stay cutting edge through programs like FX University (FXU) and CloudCampus, investing in continuous learning and career development. Together, we build long-term, purposeful relationships. At FX Innovation, we embrace our core values. We put kindness first, aiming to be friendly and respectful. Teamwork is essential; we thrive on collective success and the excitement of winning together. While feeling proud, we remain humble.

    Let's innovate together for a better future

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