North America Account Manager - Ottawa - Trading Central

Description

Overview

Customer Success Team

Who are we? If you know someone who runs their own stock portfolio, then there's a good chance that they use our insightful investing analysis to help make their decisions We have been successfully supporting investment decisions through innovation since 1999. Our award-winning fintech products, trusted by 300 of the world's leading brands and 100 million end users, combine Patented Software, Artificial Intelligence and Human Expertise. With offices in Paris, London, Hong Kong, Shanghai, Cyprus, Ottawa; Sydney and Bucharest, we are truly a global team with an entrepreneurial startup company culture. Here at Trading Central, you get the opportunity to become familiar with the entire team and to see your projects through from concept to completion. We're proud to create a friendly, social and intellectually challenging environment focused on building collaborative teams and personal career growth. We build personalized career paths for each employee and give you the tools, education, and opportunities to succeed. Our work environment is fast paced and team oriented, encouraging creative problem solving, customer focus and a passion to advance your craft. We connect across our global offices every day to deliver on our mission to empower today's investors with actionable, insightful analytics. This journey is filled with learning opportunities and challenges, which are balanced with an international friendly atmosphere.

Who are you?

If you are proactive and you have a 'can do' attitude, outstanding problem-solving skills (seeing challenges, not problems), thinking outside the box, and you are interested in a financial services environment and financial markets, you will likely be a good fit in our team.

Main requirements

• + 5 years of experience with equity broker, bank or financial services vendor, such as newswires, market data and independent research based in North America
• A post-secondary education in a relevant field (Business, Financial degree or similar)
• Excellent communication and presentation skills, both written & verbal
• You have a quick eye for detail (keen observational skills)
• A customer service profile with a strong commitment to providing value-added services to demanding, high profile customers
• Passionate about building and maintaining customer relationships with decision makers
• Technical understanding would be a plus
• Business travel is required (monthly)
• Able to work within the company group's requirements and regional team
• Good time management and excellent organizational and prioritising skills
• Fluent in English written and oral. A second language would be an asset
• Based in Ontario or Montreal, Canada or in US (preferably in the East Coast)
• Business travel in region is required

What will we do together?

You will join our Customer Success Team to handle incoming and outgoing communication from our clients in the NA region.

Your main responsibilities will be:

• Engaging proactively with our clients on a regular basis to improve the relationship and expand our network
• On-board and support your clients throughout their client journey
• Managing product campaigns to provide new ideas and solutions to our clients
• Engage with customers providing confidence in our solutions and enhance continued customer loyalty
• Maintaining and updating client records in our CRM systems
• Assisting clients and escalate their queries to the relevant departments

Ready to apply?

We invite you to submit your resume including a cover letter detailing how your skills and experience align with the qualifications and responsibilities listed for this position.

We thank all applicants; however only those selected for an interview will be contacted. Trading Central is committed to creating an inclusive environment where all team members and clients feel like they belong.

Data privacy, rights and obligations

Categories of Data Collected and Processed. To achieve these purposes, only personal information strictly necessary for assessing your ability to fill the proposed position or for measuring your professional skills will be requested during the selection phase. For this purpose, we will ask for data related to the diplomas you have obtained, your professional experiences, and your skills and qualifications related to the proposed position. Providing this information is a condition for concluding your employment contract. Failure to provide this data will make it impossible for you to participate in the recruitment process.

If your application is successful and you are selected for an employment contract, we will request additional information and documentation necessary to complete the mandatory formalities. Providing this information is a condition for the conclusion of the employment contract for selected candidates. Additionally, the communication of certain categories of information and documents (e.g., civil status, residence, social security number, residency status, etc.) is a regulatory requirement for selected candidates. Consequently, failure to provide this data will make it impossible to conclude the employment contract.

Duration of Data Retention. The data of selected candidates will be incorporated into their administrative file and retained for the applicable retention period (up to five years after the end of the employment relationship). The data of candidates not selected for the position will be retained in case we wish to offer them future job opportunities, for a period of up to two years from the last contact with the company.

Recipients of the Data Collected. Your file is processed confidentially. Only those responsible for the services interested in your application (recruiters, managers, etc.) have access to the personal data it contains.

In the event of a positive outcome in the recruitment process, to finalize the hiring, the Human Resources department will transmit some of the collected information to organizations informed of your hiring (e.g., unemployment insurance, health insurance, retirement, mutual insurance, depending on your location).

Your Rights and How to Exercise Them. You have the right to access your personal data. You also have the rights to rectify and delete this data, as well as the right to object to its processing. For any questions regarding the protection of your data or to exercise your rights, you can contact the Data Protection Officer (DPO) TRADING CENTRAL SA at the following email address: In case of difficulties, you can file a complaint with the National Commission for Informatics and Liberty (CNIL).

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